AddressGaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Light & Wonder are seeking an enthusiastic, data focused, and results-driven Sales Support Specialist to join the team. This position will give you the opportunity to work across a variety of departments including Sales, Marketing, Field Services, and Operations, and give you the platform to learn centrally about the Light & Wonder ANZ business.
This is an exciting entry-level opportunity for someone with foundational knowledge of sales operations (1-2 years' experience), and someone with a passion for all things data & digital. While the role is entry-level, it will be an integral cross-functional role and an opportunity to join a rapidly growing ASX 200 listed company.
Duties and Responsibilities:
This is an exciting role for a high potential candidate to deliver immediate value and create opportunities for future career development, potentially within Sales and/or other parts of our fast-growing business. The successful candidate will work with the ANZ Sales team to get some direct selling experience with our client portfolio, as well as handling the below:
Customer onboarding and Sales Support: Ensure efficient customer onboarding, meeting deadlines and deliverables to agreed processes
Customer Support: Act as the escalation point for customer feedback or issues and work cross functionally to solve in a timely manner
Sales Immersion: Learn and understand the product and the sales role through spending time with customers with the designated Account Managers.
In field experience: working to a small number of accounts, with support to build skills and help better support sales team
Performance Analysis: Track and report key performance indicators related to sales and product, providing timely reporting
Customer Feedback and Continuous Improvement: Collect and analyse customer feedback to identify areas for improvement. Work closely with various teams to implement changes based on this feedback.
CRM: Develop a strong understanding of the CRM and support the sales team in processing and reporting. Analyse, update and map key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
Knowledge, Skills and Abilities:
1-2 years' experience in sales/sales operations
An ideal candidate would be strongly data and digitally focused
High level of accuracy and attention to detail
Strong communication skills with a helpful and friendly attitude
Ability to prioritize and co-ordinate various tasks, comfortable working in an agile manner
A team player with the ability to work independently
Excellent problem-solving skills
Maturity to deal with people at all levels of the organization
Experience with Microsoft Office applications and databases
Experience with a CRM system highly regarded
Experience, Education and Qualification:
- Tertiary education or equivalent work experience
Working Conditions:
Light & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
Workplace Health & Safety:
Actively co-operate and comply with the company's WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
Ensure compliance with safe work practices
Ensure not to put self and others at risk
Use and maintain equipment properly and ensure that the work area is free of hazards
Report all incidents, injuries and near misses
Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Qualifications
