Salesforce Support Analyst

• Seeking Salesforce Support Analyst
• 12 months + 12 months
• Canberra location
• Must be able to provide proof of Aus Citizenship

Our Client
Our client is highly respected organisation, who provides services and supports to thousands of individuals around Australia. With multiple locations around Canberra, this vital Government organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies, and initiatives that will improve the quality of life for Australia’s most vulnerable.

The Role
Our client is seeking a Salesforce Support Analyst to join the team working on a variety of projects with Salesforce as a core component.

Key responsibilities will include:

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

Skills and Experience

• More than 2 years’ experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
• Strong problem solving and trouble-shooting skills
• Hands on experience with version control, branching and metadata deployments
• Hands on experience with Vlocity/Omnistudio

To apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6*** or email ***********@talentinternational.com