Application Support Analyst

The communities we serve are at the heart of our operations.

Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.

Join us on the journey.

An exciting opportunity is now available for an Application Support Analyst to join our Canberra based team. This role will support the Business Technology Support team in their day-to-day operations and will be primarily responsible for the provision of level 1 support of the Downer Professional Services Dynamics 365 / Power Platform environment.

What you'll do

The role has a broad remit, with key responsibilities outlined below:

• Maintain and support Dynamics 365 application(s).
• Assess application issues and investigate cause.
• Co-ordinate updates to applications, including scheduling outages as required in compliance with ITSM processes.
• Support application interfaces.
• Manage ICT training as required.
• Provide customer service levels as required in the Services Specification KPIs.

What you'll bring

• Bachelor or Diploma in an IT related course.
• Graduates looking for their first opportunity.
• IT professionals with 1-2 years' experience looking for a new opportunity.
• Knowledge and experience with Microsoft's Power Platform desirable/highly regarded.
• Problem solving and critical thinking skills. Interpersonal, written, and verbal communication skills. Ability to work within a team, both in-person and remotely.
• Australian citizen and eligible to obtain and maintain an Australian Government Baseline-NV1 security clearance.

More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.

Why work for us?

Working for the Social Infrastructure and Citizen Services business unit, means being part of something new and exciting. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:

• Training and development to support your career.
• Internal career opportunities across the Downer Group business
• Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
• An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.