Salesforce Support Analyst

• Multi-year engagement (12 + 12 month contract term)

• Hybrid working options from ACT, NSW, VIC and QLD only

• Candidates must be Australian citizens

• Must be eligible to obtain Baseline security clearance in role

The role

Our Federal Government-funded client is seeking a Salesforce Support Analyst who has more than 2 years' experience within the Salesforce eco-system, and is a Certified Salesforce Admin / Certified Platform App Builder.

Duties

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customisations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customise and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology

How to apply:

Please hit the apply button or for more information contact Fred Barnes at Randstad Digital on 0402 299 ***.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.