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SalaryOur Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
You will be joining an Award-winning SAM team at Datacom within our extensive Australian Service Operations business.
As a member of the SAM Operations team, you will be supported and valued, working collaboratively to deliver managed SAM services to customers. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! This role will require Australian Citizenship to be eligible due to customer clearance requirements.
Note: this role does not involve software licensing sales targets.
What you'll do
As a SAM Consultant you will:
- Act as Consulting SAM Subject Matter Expert for our customers.
- Deliver SAM Consulting services relevant to today's changing technology landscape and market demands.
- Deliver Compliance Reviews (Effective Licensing Position) for Customers.
- Review software licensing Terms and Conditions, License Agreements, and License Contracts to identify any breaches or risks for our customers.
- Apply knowledge of licensing rules and use rights within SAM Consulting Services.
- Analyse, document, and present licensing modelling recommendations.
- Be able to identify and provide clear, concise advice on compliance and commercial risks to a variety of stakeholders, with clearly articulated reasons for the findings and recommendations.
- Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance outcomes.
- Contribute to the achievement of project outcomes while managing compliance and commercial risks for customers.
- Provide quality customer service through adherence to Datacom's Asset Management service delivery methodology and processes.
- Utilise SAM technologies and their capabilities including solutions from Flexera, Snow Software, and Service Now.
- Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
- Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
What you'll bring
Required experience:
- 5+ years' experience in a similar SAM role.
- Experience with software licensing, audit, and compliance management.
- Support the delivery of SAM services and projects for multiple customers.
- Deliver technical findings and recommendations to technical and business stakeholders.
- Deliver quality solutions to customers.
- Proactive and enthusiastic team member.
- Critical thinking and reasoning.
- Ability to interpret and apply logical decision making based off data.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
