Scheduling Coordinator

About Us

Bittn has one remit, to be deliberately different. 

We are reshaping the termite and pest control industry by being customer obsessed, tech driven and whip-smart. 

We use science combined with the latest tech to get rid of pests and use the latest systems and analytics to provide an extraordinary customer experience 

It’s smarter, safer science.

Our Culture + Perks

Let’s be honest, we kill bugs. But despite thinking about our customers a lot more than they think about us - We’re also a highly driven team that values ‘good energy’ in the workplace. 

Culture is our #1. Here’s just a few ways this plays out in everyday life with us:

• Your Wellbeing 
  - We value your life outside of work - including your family. Our wellbeing program provides a monthly allowance for benefits for you and your whole family (including gym, massage, chiro… even sneakers).
   
• Reward & Recognition 
  - We reward high performance and are big on feedback. Whether it’s regular 1:1’s, a public shoutout on our social platform or team performance outings - we believe in celebrating wins. 
   
• Good Energy 
  - We’re results driven. We’re big on the right people in the right roles, a diverse workforce and a bit of humour along the way.

About The Role

Bittn is currently recruiting for a Scheduling Coordinator on the Gold Coast to join our Operations department. This is an exciting opportunity to work with an industry leader and join a close-knit team to support our Field Service team. To succeed in this role, you will be logical, ambitious and have the ability to laugh at yourself every now and then.

As a Scheduling Coordinator, you will be responsible for:

• Job scheduling and technician workflow support
• Liaising with both customers and technicians to obtain information and coordinate the schedule in response to daily changes.
• Working towards job entry targets and KPI’s, maintaining job completion rates & technician utilisation rates
• Being a point of contact for our clients, Tenants, Builders, Real Estate Agents, Body Corporate and Home Owners
• Managing the CRM data base and proactively following up with customers as required
• Providing exceptional customer service through all touch points
• Working with the internal Sales and Management teams to find on-site solutions to situations that present themselves on a day to day basis

About You

Aside from having the below experience, we’re basically looking for someone who fits our culture. Simply put, you must bring good energy to our team and have fun doing it.

That aside, suitable candidates will possess the following:

• Customer Service experience of 2 years (Essential)
• Experience in scheduling or bookings (Preferred)
• Experience in the Field Service, Construction or Real Estate/ Body Corporate industries (Preferred)
• SalesForce CRM experience (Preferred)
• Demonstrated decision-making ability
• Good prioritisation and time management skills
• Excellent communication skills
• Tech savvy
• High energy with a passion for the workplace
• Resilient individual with a good sense of humour
• Ability to work both autonomously and within a team

Our Perks

• Competitive Salary
• An attractive company Wellbeing & Benefits program, including monthly reimbursements for both you and your family
• Funded training courses
• Fun, energetic and supportive team culture
• Cross-training and growth opportunities