AddressAbout Us
A not-for-profit organisation, Burnie Brae is a well-established and respected service provider in the North Brisbane Community for 40 years. In 2022, Burnie Brae were recognised at the National Excellence in Age Care Awards for our unique and holistic Service Delivery approach. Our approach places our clients and member lives at the centre of everything we do. We are passionate about delivering excellent customer care and offer a suite of community services including Transport, Homecare, Home Maintenance, Day Respite, Member activities and more. Behind those support services is our fantastic team of employees and volunteers and we need someone like you to help grow and shape Burnie Brae. Our employees and volunteers are the key in making our vision a reality.
About the Role
You will be the initial point of contact for Burnie Brae clients and effectively facilitate the service support requirements while ensuring a high level of customer service is provided and administration requirements are fulfilled.
Specific Duties
- Respond to client calls & perform client callbacks in a professional and empathic manner.
- Monitor the scheduling inbox daily, ensuring emails are actioned within 24 hours.
- Accurately identify and assess client needs and recommend the appropriate solution/service.
- Assist with rostering or planning requirements for Care Services field staff and contractors.
- Assist field staff in resolving issues or concerns during service facilitation.
- Prioritise and find solutions to ensure urgent service requests from clients are facilitated.
- Complete general scanning, filing and archiving duties as required or requested.
- Update client information in Alayacare or other databases / software when required.
- Maintain service registers, ensuring the are up to date and accurate at the end of each day.
- Update relevant client or service information into the Services Database as required.
- Complete end of day requirements in line with internal procedures.
Skills & Experience
- 2+ years’ experience working in a busy scheduling role
- Alayacare system experience is highly desirable but not essential
- Genuine interest in community services and the social & health needs of clients
- Previous experience working within a community services organisation is preferred
- Consumer directed and person-centred approach
- Quick learner with the ability to multi-task and utilise a range of software programs
- Outstanding, organisation, time management and planning skills
- Empathetic and friendly demeanour
- Ability to work autonomously and as a supportive team player
Culture
Burnie Brae is for everyone. Diversity and open expression are fundamental to our organization; they help us build a social platform and global community where anyone can create, discover, and share sounds. We acknowledge the challenges in our industry, and strive to develop an inclusive culture where everyone can contribute.
Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Benefits of working for Burnie Brae
- Staff discount at our onsite Café and Travel Centre
- Free membership to our onsite gym
- Staff discount to onsite massage services
- Free membership to the Burnie Brae Member Centre including the staff loyalty program.
- Salary Packaging options
