Schn-Digital Health Support Manager

Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 3
Remuneration: 122850 - 139559 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ472610

Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.

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Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 

What you'll be doing
The Digital Health Support Manager is responsible for the daily operations, ongoing development, management and strategic planning for Service Desk, Desktop and Digital Workspace Support services including but not limited to, Inbound Support calls, Onsite Desktop and technology Support, customer service and other customer technology related support services. The role will manage a team of people leaders and technical resources in the support, adoption of standardised tools and methodologies to ensure consistency across the group and in delivery of services via agreed ITIL processes and disciplines.

1. Demonstrated management and leadership skills, and record of experience in Service Delivery Manageability to manage, develop and lead people, including team building, facilitation, people management, negotiation and communication skills, Relevant Experience in NSWHealth will be highly regarded
2. Demonstrated understanding of cybersecurity requirements and experience in IT support of technologies and applications including Microsoft Windows operating systems, Microsoft Office suite, Citrix environments, networking protocols, Active Directory and Virus protection.
3. Excellent communication (oral/written), negotiation and consultative skills and proficiency in documenting results of technical and other investigations.
4. Strong Customer/Quality Service Orientation: possess a strong customer focus. Lead by example and encourage and foster a quality service approach from all staff members. Customer focus is the key to all activities and functions.
5. Ability to effectively and efficiently monitor and regulate the overall performance of a number of concurrent projects, whilst motivating project team members to successfully contribute to the strategic and business planning processes to meet project milestones within budget and allocated timeframes.
6. Excellent analytical skills, including a proven ability to quickly analyse and understand complex health information, business processes and concepts and develop and articulate creative solutions and specify functional requirements and non-technical specifications that are well accepted by stakeholders within short time- frames.
7. Demonstrated highly developed organisational skills, negotiations and delegation’s skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task and work towards goals.
8. Tertiary qualifications in Information Technology, IT Service Management, computing or a related discipline, or equivalent experience.

SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.

Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.

All NSW Health workers are required to have completed a primary course (2 doses) of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.​

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

NSWHealth is committed to child safety in line with the Child Safe Standards

Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Fariba Booyachi on ***************@health.nsw.gov.au

If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on ************@health.nsw.gov.au

For technical support please contact the customer services team on 1300 679 367 and select option 3.

Applications Close: 14/03/2024