Security Operations Shift Manager 1

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

We are actively seeking an accomplished Security Operations Shift Manager to join our esteemed team at the Airport Integrated Operations Centre that is responsible for 24/7 management and oversight of entire security and kerb-side operations. This critical leadership position involves overseeing and responsible for managing Security Operations during designated shifts, requiring a sophisticated blend of leadership, communication, and problem-solving skills. The successful candidate will play a pivotal role in ensuring the safety and security of the airport, encompassing incident response management at the terminals, meticulous oversight for ensuring accuracy in deployment to meet SLAs and KPIs and steadfast commitment to security compliance and safety protocols.

Employment tenure: Permanent (Shift-based)

Supervision and Leadership

• Lead and supervise a team of security personnel during assigned shifts.
• Accountable for approximately 300 personnel per shift inclusive of front-line leadership elements.
• Ensure adherence to security protocols and procedures.

Incident Response and Management

• Overall Management of security incidents, emergencies, and alarms promptly.
• Liaise with relevant authorities, law enforcement, and other stakeholders during incidents.
• Coordinate with Terminal Managers and security teams to ensure a swift and effective response to incidents within terminal premises.
• Document and report incidents, investigations, and actions taken.

Monitoring and Surveillance

• Utilize advanced security technologies for real-time monitoring and surveillance.
• Identify and analyze security threats, vulnerabilities, and trends.
• Take proactive measures to prevent security breaches.

Oversight of Deployment Status

• Manage resources and deployment that meets Airport KPIs
• Ensure optimal staffing levels are maintained to meet security requirements.
• Collaborate with the scheduling team to address any deployment issues and adjustments.

Oversight of Compliance and Safety

• Ensure unwavering adherence to regulatory requirements, industry standards, and safety protocols.
• Collaborate with relevant stakeholders to address any safety or compliance concerns promptly.

Collaboration and Communication

• Foster collaborative relationships with other departments, including airport operations, airlines, and ground services.
• Maintain clear and effective communication with the Integrated Operations Centre and Airport Security Team
• Conduct regular, comprehensive briefings and debriefings with security personnel where applicable with Terminal Managers

Compliance and Reporting

• Uphold strict compliance with regulatory requirements and industry standards.
• Generate meticulously detailed reports on security activities, incidents, deployment status, and performance metrics.
• Implement corrective actions based on insights derived from reports and audits.

Compliance and Reporting

• Uphold strict compliance with regulatory requirements and industry standards.
• Generate meticulously detailed reports on security activities, incidents, deployment status, and performance metrics.
• Implement corrective actions based on insights derived from reports and audits.

Productivity and Efficiency

• Drive continuous improvements and make recommendations to enhance productivity and efficiencies throughout the operations.

Qualifications

• Bachelor's degree in Security Management, Criminal Justice, Aviation Management, or a related field. Relevant work experience may be considered.

Mandatory

• Proven leadership skills in high pressured environments and leading multi-faceted teams.
• Exceptional communication and interpersonal skills.

Desirable

• Track record in Security Operations, preferably within airport or critical infrastructure settings
• Aviation Security Management or Operations certificates.
• Prior experience in emergency response or crisis management
  

• Decision making - Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building business partnerships - Working effectively with internal and external partners such as peers, staff groups (outside the formal line of authority), senior management, and external vendors and suppliers to accomplish organisational goals; using knowledge of internal and external events to anticipate potential problems and to mutually resolve issues.
• Building strategic working relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Monitor the safety system - Being aware of conditions that effect employee safety in the infrastructure environment; having systems and processes in place to ensure safety systems are constantly monitored for effectiveness.
• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Consulting and reviewing - Consulting and reviewing courses of action across all relevant operational units and projects to ensure that work is completed efficiently to meet strategic contractual requirements.
• Initiating action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  

• Security Management knowledge

• Prior experience in security, emergency response or crisis management.

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
  

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293