AddressSummary:
The Shift Manager role in the Hospitality and Tourism industry is a supervisory position responsible for ensuring the smooth and efficient daily operations of a restaurant or hotel. The primary focus is on enhancing guest satisfaction by overseeing staff work and ensuring optimal service to customers.
Responsibilities:
- Manage and coordinate with staff to ensure efficient functioning of all areas.
- Maintain guest service levels and resolve any complaints or issues.
- Monitor and manage cleanliness and maintenance of the establishment.
- Create employee schedules and assign tasks.
- Develop and maintain relationships with vendors, suppliers, and third-party partners.
- Ensure all employees are trained according to guidelines and standards.
- Manage inventory levels and place orders for supplies.
- Handle cash and credit card transactions and follow cash handling procedures.
- Prepare and submit reports on daily operations, financials, and related areas.
Qualifications:
- Previous experience in a supervisory role in the Hospitality and Tourism industry.
- Strong communication and leadership skills.
- Knowledge of health and safety regulations and internal standards.
- Ability to manage inventory and handle cash transactions.
- Proficiency in preparing and submitting reports.
- Flexibility to work varying shifts and schedules.
