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SalaryPublicis Groupe is a world leader in marketing, communication and digital business transformation, driven through the alchemy of data, creativity, media and technology. Our connected platform of companies and capabilities is more than an operational framework. It's a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 100,000+ people across 100+ countries globally.
In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo Burnett, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry), Razorfish, Digitas, Epsilon, Arc, Prodigious, PMX, PR (Herd MSL), CitrusAd, Balance Internet.
We also have Publicis Sapient driving digital business transformation for our clients.
Some of our benefits include:
- Taking time out - enjoy your Birthday off, an additional 5 days leave after 2 years' service, career breaks and parental leave with up to 18 weeks paid primary carer leave
- Inclusive leave approach - we offer Flexible Public Holidays, Gender Affirmation leave and Fertility Treatment leave
- Wholeself - free access to Sonder, flu vaccinations and regular seminars and events supporting your physical, mental and financial wellbeing
- Grow & Develop - enjoy extensive L&D opps through our online learning platform, Marcel, our Groupe L&D program, Buddy Up (our mentor program), and access to the MFA and ACA for industry learning
- DE&I - we've got a committed Belong strategy, and 4 engaged Employee Resource Groups (Viva Women, EnABLE, Egalite and EmbRACE)
- Celebrate - we're big on celebrating and shouting out about great work. We've got informal and regular formal awards, anniversary celebrations and referral bonuses.
- Work, your way - our Publicis Liberté flexible working approach means we value your contribution, not where you're sitting
We live and thrive on an amazing intersection where data informs all insights and decisions, connecting Purpose with Performance through intent powered ideas.
A place where every touchpoint is made to enrich people's lives. Our values are at the heart of everything we do, and we're pretty proud of them.
Come join us where the opportunities are limitless. Where you'll work with a bunch of weird, wonderfully complex people that will challenge you every single day. A place where you can work to collaborate and no two days are ever the same. Come join our fishbowl.
About the gig
You will be responsible for leading and directing client service and strategic insights, as well as managing growth and performance on some of Australia's most loved brands.
We're looking for someone that is customer focused, who can think strategically and proactively to extend on our client's business.
What we'll spot you doing…
Customer relationships
- Oversee campaigns and projects ensuring they deliver above standard for clients.
- Ensure contact reports are delivered for all client meetings, detailed calls and WIP meetings.
- Communicate in a professional manner at all times.
- Ensure the team develop clear written debriefs and project documentation.
- Ensure all work adheres to client brand guidelines to and that all team members are across latest guidelines.
- Communicate daily with the client giving project updates and priorities.
- Provide pro-active thinking and ideas to the client.
- Ensure an in-depth knowledge of the clients' business and industry and share insights/new information with the client.
- Manage the involvement of Executive Sponsors and use these to aid the growth of account.
- Facilitate meetings and workshops and led presentations to the client.
- Discuss and resolve issues with the client.
- Understand the client/s marketing and business strategies.
- Deliver on strategy briefs ensuring they are able to meet goals outlined within budget.
- Work with the Strategy department by giving clear briefs, direction and feedback.
- Deliver strategy that achieves the expected results for the client.
- Attend meetings with other clients' agencies and work together to meet joint objectives.
- Build relationships with relevant suppliers/agencies to the benefit of Razorfish and the client business.
- Ensure the Razorfish team deliver any requirements to other agencies in a timely and professional manner.
- Seek and implement opportunities to grow both the clients and Razorfish business.
- Share new contacts and opportunities with the Management team.
- Contribute to specific pitches as requested and deliver to answer the brief.
- Approve estimates/re-estimates created by the team.
- Ensure invoicing procedure is followed.
- Ensure accurate job tracking of the team.
- Complete accurate input into the monthly and annual forecasting.
- Deliver the target level of profitability for the client.
- Consider business building ideas to aid in meeting the financial target.
- Achieve utilisation targets for the team.
- Continually consider new ideas to help client/s meet their goals.
- Develop strategies to increase the use of other departments by the client.
- Work with the Data, Digital and Strategy teams to consider approaches to build further connections with the client/s. Update teams on client business developments and opportunities by meeting regularly to discuss the client business.
- Share ideas to help diversify and consider new approaches.
- Ensure the team deliver projects to deadline and budget with accuracy.
- Approve briefs, estimates/timelines, internal concept review, copy, first and final artwork by relevant parties.
- Ensure team follow process for production, artwork, approvals and proof reading.
- Ensure team regularly updates relevant stakeholders with information on timelines and budgets.
- Escalate issues to Manager (where required).
- Ensure communications activity remains on-strategy throughout development and production.
- Ensure metrics and predictions set and goals reached as per brief.
- Ensure team develop Campaign Analysis and Case Studies at the conclusion of campaigns.
- Provide continual coaching, support and guidance to the Account Service team.
- Ensure team deliver on their key responsibilities and targets.
- Oversee annual reviews, development plans and key focus areas for direct reports.
- Ensure high level of inter departmental communication.
- Problem solve on issues with other department heads.
- Minimum 5 to 7 years' experience working within a digital agency or consultancy
- Good understanding of end-to-end digital disciplines including: Strategy, CX, UX and UI, SEO & Content, Digital Media (Paid Media, eCommerce and Programmatic), AdTech and Martech solutions including Google and Adobe
- Demonstrated experience in growing client revenue
- Ability to strategise (whilst working with internal strategy and solutions consulting teams) with clients on their objectives
- Customer focus
- Interpersonal skills with excellent communication
- Excellent time management and ability to prioritise
- Highly motivated with the ability to work within tight deadlines
- Strong organisational skills and attention to detail
- Proactive and positive can-do attitude
- Excellent Presentation skills
- Commercial acumen
- Drive for results
- Decision making
At Razorfish we believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all qualified individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.
