Senior Account Manager

• Challenging role with a direct contribution to the overall growth and profitability of Qantas and Jetstar Hotels and Holidays
• Pride yourself on your strong account management skills within a competitive sales environment
• Permanent Full-Time position, based in Melbourne or Sydney Head Office

Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a fast paced and growing environment, ensuring both business and customer objectives are achieved.
As a Senior Account Manager, you’ll be responsible for the account management, revenue growth and value creation (all parties) across a large portfolio of key hotel suppliers within Qantas Group Accommodation (QGA).
Deliverables include working with a portfolio of partners to grow Group booking volume and revenue (billings and commission) to optimise business outcomes. Key facets of the role include management and maximisation of existing partners, identification and solicitation of new clients, negotiation and implementation of contracts and tactical offers, collation of accurate and regular performance analytics and tracking, ensuring relevant stakeholders are engaged in all required facets of our partnerships, plus any other related strategic company goals identified from time to time.
The position will work closely with the Partnership and Procurement leadership team and the broader Account Management and marketing team, with a view to achieving QGA’s ongoing commercial goals as well as contributing to the ongoing development of the Account Management team in all facets of hotel procurement from online (always on), tactical offers and packages.
Other key areas of responsibility will include; creation of Account Plans in order to identify product strategies that deliver on targets at destination, chain and hotel level, whilst ensuring a consistent positive projection of our brand in the market. Developing relationships and undertaking negotiation of hotelier commercial agreements with senior and strategic hotel relationships are fundamental to the role. Ultimately, this role also requires analysis of data, supplier reporting and, operating with a deep understanding of existing commercial systems and processes.
You’ll have:

• Minimum 5 years’ experience in tourism and travel distribution
• Minimum 5 years account management experience
• Experience across multiple geographies and working with different business models including functional knowledge across marketing, sales, distribution and customer facing business areas highly regarded
• Experience or deep understanding of Loyalty programmes also highly regarded
• Highly developed analytical skills with a focus on developing insights not merely analysis
• Exceptional Account Management skills
• Ability to work in a dynamic, rapidly changing environment
• Ability to build strong client relationships with a view to create value for customers and partners
• Ability to work within a dynamic team, provide guidance and development
• Ability to work diplomatically across cultures with international based stakeholders

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our
formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: 15 March 2024