Senior Product Manager - Daily Banking

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business.At ING, the Daily Banking Tribe is responsible for driving the end to end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.We are looking for an experienced Senior Customer Journey Expert to join the Daily Banking Product Team within the Retail Bank. This role will support the development of Daily Banking product strategy and execution; working closely with customers and business partners to design and build customer centric products, lead our sustainability agenda, and manage risk.What You’ll Do

• Feed into the development of the Daily Banking product strategy; maintaining, designing and building market leading products that deliver customer centric features, benefits and capabilities
• Examine and priortising opportunities to increase the contribution of non-interest income from Daily Banking products.
• Manage the efficient product operations, including using expert business insight to build a pipeline of cost-reduction initiatives, collaborating with operations and contact centre on digitisation initiatives for our product journeys
• Ownership of product governance requirements including issues and incident rectification to ensure fulfilment of our obligations to regulators and customers
• Supporting the development and implementation of a product lifecycle, including the simplification and management of in life product strategies

What we’re looking for

• Product management and governance experience (7+ years)
• Experience leading and influencing changes to products, channels and customer journeys (including journey digitisation initiatives) that have delivered customer centric features, benefits and capabilities.
• Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing).
• Deep understanding of Australian Banking market, specifically Transaction and Savings accounts.
• Proven experience in managing complex issue and incident rectification or remediation initiatives.
• Proven experience influencing and leading diverse stakeholders (Risk, Operations, Finance)
• An analytical mindset, using data to drive decision making with expert business insight and sound financial acumen.

About UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.Sound like the kind of place you’d feel at home? We’d love to hear from you.(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)