Senior Account Manager/Assistant Director, Secretariat

Comcare has an Ongoing Vacancy for an EL1 Assistant Director, Secretariat in the Secretariat and Scheme Support Services Team in either Canberra or Melbourne. Full-time/Part-time available.

Non-ongoing Vacancies for EL1 Assistant Director/s, Senior Account Manager in the Self-Insurance Team in either Canberra, Melbourne or Sydney. Full-time/ Part-time available.

 A merit pool will be created and may be used to fill similar Ongoing and Non-Ongoing vacancies.

Overview of the Group

The Scheme Management Group manages the Comcare workers’ compensation scheme which covers premium paying employers and self-insured licensees. 

The Group performs a range of functions, including:

• Development of policy and guidance that promotes better practice and creates effective early intervention and return to work practices and outcomes. 
• Collating, curating and analysing ‘whole-of-scheme’ data, identifying trends to ensure we achieve sustainable and better practice arrangements. 
• Providing advice to the Minister on the operation and effectiveness of the SRC Act, along with advice on the administration of the WHS Act. 
• Providing expert advice and secretariat and other administrative support to the SRCC to fulfil its functions, including regulating self-insurance licences. 
• Providing expert advice and secretariat and other administrative support to the Seacare Authority to fulfil its functions including managing the Seacare scheme. 
• Approving and monitoring workplace rehabilitation providers who operate in the scheme. 
• Manage the cost recovery program for the functions performed by Comcare and the SRCC by setting regulatory contributions, licence fees and workers’ compensation premiums as well as other cost recovery fees.

What we are looking for

We are seeking passionate, results driven individuals who are highly skilled, motivated and outcomes focussed with a keen eye for detail. There is one ongoing vacancy and expected non-ongoing vacancies as follows:

Job specific capabilities

1. Demonstrated strategic thinking, risk management and time management skills coupled with sound judgement to inform decisions and resolve complex issues.  
2. Excellent relationship management, conflict management and organisational skills. 
3. Demonstrated leadership skills including the ability to manage a team and drive innovation and a culture of innovation, collaboration and outcome delivery. 
4. Highly developed written and verbal communication skills with the demonstrated ability to communicate and negotiate with influence and provide accurate, timely and quality advice. 
5. Demonstrated strong analysis skills, particularly in relation to data.

EL1 Assistant Director, Secretariat, Secretariat and Scheme Support Services Team Ongoing vacancy in Canberra or Melbourne

The Assistant Director, Secretariat ensures the delivery of the Commission’s and/or the Seacare Authority’s functions and objectives. This dynamic and exciting role leads the effective, timely and accurate delivery of high-level secretariat support and reporting for these bodies to enable them to perform their legislative functions. 

The Assistant Director, Secretariat:

assists the Director, Secretariat in the overall management and coordination of Secretariat activities;

provides excellent customer service and advice to a diverse range of stakeholders that includes the Commission, Seacare Authority Members and other key internal and external stakeholders;

leads the development, implementation and delivery of governance arrangements, administrative policies, procedures and program activities;

leads the coordination and delivery of meetings, drafting agendas, briefing papers, outcome statements, minutes, ministerial correspondence, management of actions arising from meetings, records management and timely provision of documentation through the online portal; 

• leads the management of the Commission and Seacare Authority websites, ensuring that they remain contemporary and up to date;
• manages correspondence and complaints;
• significantly contributes to the leadership and management of the Secretariat team; and 
• develops and maintains an extensive understanding of Comcare's longer-term strategic and operational outcomes and considers agency wide implications when undertaking work activities.
• Monitor, analyse and report on compliance with governance, statutory and administrative requirements.
• The Assistant Director manages and provides guidance to a small team, either in the local office or remotely.

Desirable Experience

• Proven experience in a senior administrative role (Assistant Director, Secretariat).
• Knowledge, or ability to quickly gain knowledge, of the Safety, Rehabilitation and Compensation Act 1988, Seafarers Rehabilitation and Compensation Act 1992, Seafarers Rehabilitation and Compensation Levy Act 1992 and Public Governance, Performance and Accountability Act 2013
• High-level skills and knowledge of self-insurance, workers’ compensation, work health and safety, auditing, administrative law, regulation, data analysis and reporting and finance (Assistant Director, Self-Insurance Team).

Specific Conditions

• Some interstate travel may be required from time to time.

EL1 Assistant Director, Senior Account Manager, Self-Insurance Team

Non-Ongoing Vacancies in Canberra, Melbourne or Sydney

The Senior Account Manager plays a key strategic role in supporting the Commission’s management of the self-insurance program. The Senior Account Manager manages a diverse portfolio of licensee accounts, and maintains expertise in the people, operations and performance of each licensee in their portfolio. 

This requires excellent communication and relationship management skills, including the ability to liaise effectively with the most senior staff in licensees, unions and other stakeholders. The Senior Account Manager must be able to effectively maintain a positive working relationship with key licensee staff and manage complex stakeholder and relationship issues while supporting the Commission’s regulatory role.

Each licensee has a unique culture, structure and challenges, and the Senior Account Manager must be able to effectively analyse performance trends and report accurately to the Commission on each licensee, including recommending regulatory action. Areas of focus can include:

• Workers’ compensation claims 
• Injury management and rehabilitation
• Work Health and Safety
• Financial performance 
• Corporate restructures, mergers and acquisitions
• Audit reporting processes
• Significant industry developments.

The Senior Account Manager leads important elements of the Commission’s ongoing review of its regulatory framework, driving innovation and continuous improvement and may be responsible for preparing high-level reports, managing procurement processes and managing stakeholder liaison events. The Senior Account Manager manages a small team, either in the local office or remotely. The role is responsible for the outputs and account management function for that team and provides a mentoring and leadership role to the team and the broader Self Insurance Team and Scheme Management Group more generally. 

High-level skills and knowledge of self-insurance, workers’ compensation, work health and safety, auditing, administrative law, regulation, data analysis and reporting and finance are valued in the Self Insurance Team.

How to apply

The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies

Closing date: Thursday, 7 March 2024 at 11.00pm (AEDST)