Senior Admissions Officer, Undergraduate

• Navigate supplementary application processes seamlessly, communicate effectively, and contribute to a dynamic admissions team.
• Brilliant benefits and a flexible hybrid work environment!

About the Role
Join our Undergraduate Admissions Team and become a pivotal force driving excellence in application assessment! Directly supporting the Undergraduate Admissions Manager and Team Leader, you will collaborate seamlessly with team members and stakeholders to drive continuous improvements. Take a lead role in ensuring swift and consistent assessment of prospective undergraduate applications (with a particular focus on undergraduate Fine Arts and Music applications). This will involve liaison with Divisional Groups and Faculties, meticulous database updates, correspondence preparation, and timely applicant communication-all while maintaining excellent customer service.
Your responsibilities will include:

• Ensuring precise handling of applications, deferrals, and advanced standing, adhering to agreed timelines and criteria.
• Providing guidance and direction to team members throughout the supplementy application process for undergraduate Fine Arts and Music applications.
• Enhance team performance by leveraging analytics and performance tracking to meet agreed service levels, standards, and reporting requirements.
• Spending time embedded within the Admissions Team at the University's Southbank campus during peak periods (while calling the Parkville campus home for the majority of the year).

Who we are looking for
We are looking for a Senior Admissions Officer with a pivotal blend of skills to elevate our team's performance. Your expertise in navigating diverse systems and dedication to refining processes are indispensable. We value exceptional communication skills-both written and verbal-backed by a demonstrated ability to engage effectively with individuals in various roles. Your high-level administration skills, coupled with meticulous attention to detail, are vital for ensuring accuracy in our processes.
Showcasing leadership experience is paramount, including providing direction and guidance to a team, conducting training sessions, and leading reviews of processes. Your excellent organisational skills, coupled with the ability to successfully manage multiple tasks concurrently, will contribute to our dynamic team's success.
You will also have:

• Relevant undergraduate qualification, or an equivalent combination of relevant experience and/or education/training.
• Demonstrated ability to work independently, using initiative to anticipate work requirements and to manage and resolve issues, as well as the ability to work collaboratively and flexibly within a team to achieve results.
• High-level computer skills, particularly in the suite of Microsoft applications, web, and the use of databases.

For further information regarding responsibilities and requirements please refer to the attached PD.
To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.
This role requires current valid work rights for Australia.
Your new team - Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
The Undergraduate Admissions team manages applications for both international and domestic applicants. Most international applications are received directly by the University, and the team is responsible for following up on information that may be missing from the application before assessing it according to approved guidelines and sending an outcome. Domestic applications are primarily processed via the Victorian Tertiary Admissions Centre (VTAC), with selection conducted by the team according to approved parameters.
The Undergraduate team are also responsible for many tasks associated with the commencing undergraduate cohort (including managing deferrals and processing applications for special entry schemes) and assessing applications of secondary students wishing to participate in the University of Melbourne Extension Program (UMEP). The team also manages relevant enquiries referred to the team by first-level responders.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out page!
The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via and stay connected with our stories and people on .
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit page.
We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -
Join Us!
If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
Advertised: 19 Jan 2024 12:05 AM AUS Eastern Daylight Time
Applications close: 31 Jan 2024 11:55 PM AUS Eastern Daylight Time