AddressThe role:
Your key duties will include but are not limited to:
- Lead changes required as per the roadmap, at the request of application manager
- Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
- Ensure all changes, are delivered on schedule, and as planned in regards to impact to clients.
- Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
- Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure.
Are you right for this role?
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
- Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular, expert skills in the Queensland Health Statewide Automated Dispensing Cabinet Service (SWADCS) will be highly valued for this position, with a secondary emphasis on experience in the ieMR Medications, Anaesthesia and PowerTrials streams.
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
- Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)
- Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, Application Specialists, vendors and end users (NHS: Collaborative Working)
- Ability to lead complex technical projects, offer technical support and advice to consumers.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and covering letter online today.
