AddressWe are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of independently owned and operated offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
About this Opportunity
An exciting opportunity has become available for an Application Support Specialist to join our Technology Team.
Based in Toowong, the position will also be responsible for assisting with the process and data integrity within the department.
This role is predominantly Application Support and service based with the opportunity to be involved in CRM support and development. The successful candidate will be able to demonstrate the ability to effectively transfer knowledge to others and provide user Application Support within the confines of specific business processes and requirements.
In this role you will be responsible for
- Application administration, support and training (face to face and remotely) primarily across our technology stack that includes SugarCRM, AlayaCare, and SABA (LMS).
- Troubleshooting, problem solving and system development, particularly in CRM platforms
- Triage and first level support
- Logging, monitoring and resolving support calls via a service desk ticketing system
- Prepare and distribute communications with franchise offices, national office, and external partners
- Testing and validation of solutions
- Develop knowledgebase, reference guides, processes, and "Help" content
- Hardware/Application Support to corporate office personnel
About you (Specific Skills & Experience required)
- Experience using SugarCRM, Alayacare, SABA preferred
- Experience and interest in CRM platforms
- Knowledge and proficiency in Microsofy Operations Systems and Office 365 products
- Excellent customer service and relationship building abilities.
- Strong training skills.
- Strong problem-solving skills and troubleshooting techniques.
- Ability to learn and support new software very quickly.
- Must possess strong attention to detail.
- Work independently to diagnose issues and find solutions in a timely manner
- Be flexible and maintain ‘a can-do attitude
If you have the energy, are curious, proactive and driven to take things to the next level this will be for you.
Location: Level 2/601 Coronation Drive, Toowong, QLD 4066
Permanent Full Time role
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.
