Senior Assessment Officer

Classification: LE2
Salary Range: $80,460 - $91,258
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Monday 8th April 2024

About the Opportunity

The Senior Assessment Officer is responsible for assessing complex complaints received in accordance with legislation administered by CBS, and recommending appropriate action based on legislative interpretation and relevant government and CBS policies. The Senior Assessment Officer will also contribute to the continuous improvement of complaint assessment by reviewing assessments undertaken by Assessment Officers, and developing procedures, templates and case studies.

The successful candidates will have their own matters and will work with other members of the Compliance and Enforcement branch to efficiently and effectively assess and resolve complaints. Candidates must possess a recognised degree qualification in Law and be admitted or eligible for admission as a practitioner of the Supreme Court of South Australia.

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1500 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS’ strategic goals are to:

• Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.
• Look after each other – fostering an engaging, positive and healthy work environment.
• Look after our customers – ensuring an informative, consistent and responsive service.
• Find better ways of working – through improved services and information.

For more information about the Attorney-General’s Department and also Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD. 

• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.
• Recognised tertiary qualification in law.
• Eligible to be appointed and exercise the powers of an Authorised Officer or Inspector under relevant legislation.
• The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Click Apply and follow the prompts to submit your application.