Address The Senior Assessor will be appointed by the chief executive as a Government Assessor under the Victims of Crime Assistance Act 2009 (Section 128). This position reports to the Team Leader, Financial Assistance and will:
* Perform functions as required under the Victims of Crime Assistance Act 2009.
* Undertake evidence-based decision making in line with legislative intent to provide financial assistance to victims of crime.
* Provide authoritative advice to administrative officers as required to enable the timely and responsive delivery of services to victims of crime.
Your key responsibilities
* Undertakes evidence-based decision making in accordance with the Victims of Crime Assistance Act 2009.
* Delivers quality and responsive services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.
* Responsible for the case-management of applications for financial assistance, including accurate record-keeping, and providing mentoring as required.
* Takes responsibility for completion of work and seeks guidance when required.
* Communicates effectively and creates trusting relationships with a range of stakeholders including other departmental business units and the non-government sector, ensuring the effective and efficient delivery of Victim Assist services.
* Contributes to a high performing team, collaborates with others, displays motivation, and shares and encourages innovative ideas.
* Identifies and implements ways to continually improve services, though sharing and seeking creative ideas, suggestions and data to inform the effective delivery of services.
Technical skills, abilities and cultural capability
* Ability to interpret and apply legislation in a decision-making capacity
* Works independently and identifies more effective methods of work operation.
* Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
* Establishes and maintains co-operative working relationships with co-workers and the public.
* Speaks effectively with persons of various social, cultural, economic and educational backgrounds.
* Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
* Takes a trauma-informed approach when working with vulnerable clients.
* Analyses information, problems, situations, practices or procedures to define the problem or objective.
* Behaves in an ethical, respectful and culturally sensitive manner.
Applications to remain current for 12 months
Job Ad Reference: QLD/553291/24
Closing Date: Thursday, 4 April 2024
