Senior Business Analyst, Reform And Transform Program Office (Rtpo)

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Reform and Transform Program Office (RTPO)

The RTPO is centrally responsible for enacting Budget Measure, Major and Standard projects within the Aged Care Quality and Safety Commission.

We offer a service that is dedicated to giving our stakeholders being in full control of their projects. Some of these functions appertain to the control of project activities and data owned by RTPO through our Project Portfolio Management (PPM) tool (Sensei Altus).

We aim to align project work with our Corporate Operations Plan and overall strategic goals, by ensuring we have the right resources, classification and prioritisation of projects.

RTPO is the primary function to maintain overview of all the projects registered under our area and ensuring that all the necessary data is always up to date and plausible within the PPM tool. Decisions regarding project scope, budgets and resources are prepared and made in due consideration of interdependencies between projects which are triaged via our Program Advisory Governance Group (PAGG) for informed decision making.

Position Description

The Senior Business Analyst (BA) will work directly with both internal and external stakeholders, reporting to the Change Director of RTPO. The ideal candidate will understand functions in an Enterprise Project Management Office (EPMO) environment, experience using project management tools, project financial services, exceptional problem-solving skills, project management and/or business analysis experience and a proven track record of delivering successful stakeholder engagements.

The Senior BA will be responsible to identify, analyse and document business processes, systems, and other functional requirements to facilitate improvement and support efficient delivery of business operations and performance in line with organisational strategies and operational plans.

Position Duties

• Facilitate end-to-end delivery of project workshops with business stakeholders and Subject Matter Experts (SMEs) of business processes.
• Assist in managing and building stakeholder relationships by supporting key objectives of the project and their desired outcome.
• Contribute and facilitate workshops to understanding their evolving needs and identifying opportunities for further collaboration within the Commission and external stakeholders ie Department of Health and Aged Care (DoHAC).
• Identify and analyse existing business processes, systems and other functional requirements to document and recommend improvements to enhance business operations and performance.
• Manage the development, facilitation, coordination and communication of initiatives and strategies applying best practice methodologies to ensure organisational consistency and improved business performance.
• Liaise with the internal customers and stakeholders to review and monitor effectiveness of the PPM tool, other business systems, methods and standards to ensure consistency and quality of outcomes.
• Influence and negotiate with stakeholder to obtain consensus for change initiatives to facilitate scoping and setting business priorities.
• Gather, analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programs.
• Implement a structured project planning framework in accordance with approved standards, agile and best practice methodologies to improve efficiency, effectiveness and usability of systems and/or products.
• Partner with stakeholders to undertake projects and corporate initiatives to ensure requirements and standards are met and best practice techniques are used.
• Manage and co-ordinate planning and processes to ensure all critical business functionality is tested and a quality system is delivered and accepted by key stakeholders.
• Work with the RTPO Leadership Team to develop whole of enterprise view of business flows, change implications, project sequencing and prioritisation and risk management for reporting purposes as well as to improve workflows.
• Team Leadership - Lead and manage staff including developing, coaching and mentoring staff, and building commitment to shared goals.
• Other duties, as required.

Key Challenges

• Ensuring business improvements and functionality is implemented whilst adhering to required timeframes for the delivery of change management and implementation plans.
• Negotiating and influencing stakeholders on organisational priorities and deliverables while establishing effective relationships to develop trust and ensure reliable and accurate information.
• Maintaining up to date knowledge of relevant operational issues, industry trends and opportunities given potentially competing priorities.

Position Eligibility Requirements

• Planning, scheduling and leading portfolio, program and project workstreams to a successful outcome, particularly in using Sensei Altus PPM tool.
• Data and information research, extraction, collection, analysis and presentation.
• Liaising and communicating with project internal and external stakeholders, including executives, senior management and SMEs.
• Lean methodology.
• Demonstrated strong understanding of technology and business systems both strategic and operational.
• Demonstrated experience in business process improvement / redesign, data analysis, system functional and non-functional analysis.
• Demonstrated experience in business requirements and systems analysis.
• Demonstrated MS Office skills and SharePoint.
• Highly organised with a strong attention to detail and finalisation of tasks in a timely manner.
• Demonstrated highly developed verbal and written communication skills.
• Ability to work effectively under pressure and ability to manage competing priorities.
• Demonstrated ability to work independently within an environment of change and ambiguity, and with minimal instruction or guidance.
• Display sound judgement in challenging environments; including the ability to work with geographically dispersed teams.
• Capacity to innovate and solve problems, including the ability to leverage opportunities.
• Ability to adapt approach to suit the audience and ability to negotiate persuasively.

Desirable requirements

• BABOK certification

** Please note, this position will initially be filled on a Non-Ongoing basis for 12 months with the possibility of Ongoing thereafter **

Position Notes

Salary offered will be between $109,853 and $125,288 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information please visit www.apsc.gov.au/citizenship-aps

In your application please provide a statement of claims against the Eligibility Requirements in no more than 600 words.

Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.

Merit Pool established through this selection process may be used to fill this or future Non-Ongoing and Ongoing vacancies.

How to Apply?

1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.

Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Monday 08th April 2024. 

Only completed applications will be accepted. 

Contact Officer:

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Julie Imbriano by emailing ***************@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.