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SalaryHow will I help?
You will be a member of the Group Customer Assist Team within the Group Operations, Property & Commercial Services (GOPCS). This role is required to deliver seamless implementation of prioritised change as part of the Customer Assist Strategic Roadmap. The initiatives will contribute to both the Technology and Business target states whilst delivering process simplification and standardisation and ultimately great customer and agent outcomes.
Key Responsibilities:
- Support the end-to-end project lifecycle from inception through to implementation and post implementation review.
- support delivery of BA tasks - be flexible to supporting portfolio delivery needs as required
- Maintain project KPIs and ensure appropriate level of governance accordingly to WBC framework and methodologies.
We want you to love what you do - and where you do it. You'll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.
What do I need?
- Demonstrable experience in people leadership roles in large and complex organisations.
- Project management experience essential
- Experience in key projects that deliver commercial, customer and compliance outcomes in the Finance industry is desirable.
- Strong stakeholder management skills and results driven.
- Can-do outcomes focus and determination to deliver
- Demonstrated experience managing information flows to and from the business internally and externally.
When you join, you'll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it's what we do, who we are and why we come to work every day. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
