Senior Business Analyst

Have meaningful impact as a Senior Business Analyst 

YOUR ROLE  

We are seeking a highly skilled Senior Business Analyst for our DIA Growth Experience and Delivery team. In this role you will work closely with various stakeholders to create great customer experience. This role is about creating operational efficiency by optimising customer journeys. You will be working to create deliverable artifacts from solution concepts and making sure the end-to-end customer journeys for our NRMA customers are efficient and effective. 

This role is the key liaison between business subject matter experts and agile development teams. The role contributes to refine the solution to optimally meet business needs within known constraints (time, budget, quality, regulations, and others) 

Some of your key responsibilities will include: - 

• Leadership of the analysis function and systems within larger initiatives/projects to deliver enhanced customer and business outcomes.  
• Identify, understand, analyse and communicate the customer process and information requirements of the overall solution, through business requirements.  
• Develop functional specifications, describing the process and conceptual information requirements of a business requirement via appropriate methods, models, and descriptions. 
• Provide analytical direction and supervision for larger pieces of work or multiple pieces of work.  
• Review and contribute to technical design, describing the solution to fulfil functional specification to ensure traceability to business requirements.  
• Develop cost and effort estimates on the proposed solution and analysis effort including implementation and costs of operation, or support team estimate processes.  
• Identify and formally capture initiative/project risk and issues.  
• Contribute to the quality and completeness of test cases and other relevant artefacts  
• Contribute to the quality of business requirements, ensuring all functional specification s and non-functional requirements are defined and captured. 

This is a 12-month secondment opportunity for a candidate based in New Zealand and Australia. 

ABOUT YOU  

You should be a great team player with following skills and experience: - 

• Proven experience as a Business Analyst, with a strong background in customer journeys. 
• Excellent analytical and problem-solving skills, with the ability to think critically and offer solutions to complex challenges. 
• Proven experience in stakeholder management  
• Experience with user experience design and the ability to translate user needs into smooth, intuitive interactions. 
• Excellent communication and interpersonal skills, with the ability to work effectively across teams and with stakeholders at all levels. 
• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. 

Applications closes 15 March 2024 

ABOUT US   

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​  

​  

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.  

​  
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.   

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.  

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.  

All this shows up in what we offer:   

• Grow your financial future with 13% superannuation as standard 
• Flexibility through a program called MyFlex - supporting you to live life to the full  
• An AWEI Awarded business  
• Be part of a net zero business by 2050  
• Join great employee network communities  

 
We’re ready for you. Apply today.     

Learn more about  who IAG is here.