Senior Case Manager

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The role of Senior Case Manager is the face of our claims service for injured workers and clients. We are looking for driven individuals to join our team who have an interest in building a career in work cover, and providing a quality claims service in your day to day role. Your passion for servicing your community, phone-based claims management and strategic thinking for claims strategy will see you thrive in this role. Your ability to work with multiple systems in a fast paced and ever-evolving environment will add to your success.  

This role may interest you if you are studying, working and/or qualified in Insurance, Allied Heath, Psychology, Social Work, Law (or similar disciplines). Our Senior Case Manager role may be what you are looking for to utilize your skills and qualifications in a new field. 

At Gallagher Bassett, we offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

• Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations
• Delivering high quality customer service to all stakeholders and demonstrating a commitment to achieving the best possible outcome for our customers
• Applying a person-centered management approach focusing on injured workers’ needs, setting recovery goals and supporting them to achieve these
• Reviewing requests and medical treatment - assessing its reasonableness to help aid injured workers recovery and return to work
• Working closely with internal and external stakeholders, medical professionals and Occupational Rehabilitation Providers throughout the injured workers recovery journey
• Working collaboratively and proactively with all stakeholders, such as medical professionals to facilitate positive recovery, return to health and RTW outcomes
• Review ongoing entitlements in line with the legislation 

What are we looking for?

• Excellent time management and communication skills
• An aptitude for working within a dynamic and fast paced role
• Knowledge of Personal Injury Management concepts relating to Workers Compensation Scheme in Victoria and/or Claims Management/Workers Compensation experience (ideal)
• Tertiary or industry specific qualifications in an appropriate discipline and/or experience in a related position

What can we offer you?

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

About us:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

To apply:
If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying.