Senior Claims Consultant - Liability

Working hours: 35 hours per week, Monday to FridayDuration: PermanentLocation: Melbourne / Brisbane / SydneyAbout the roleAnsvar Australia, who are proudly part of Benefact Group, are looking for a Senior Claims Consultant (Liability) to join our Team.The Liability Claims Consultant is responsible for managing a portfolio of non-litigated and litigated claims. Excellent customer service is a key aspect of this position. You will also be required to assist the Claims Team Leader – Liability or the Head of Claims with any other duties as required from time to time.Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.Key responsibilities

• Management of a portfolio of liability claims
• Deliver professional and efficient customer service to brokers and distribution partners
• Assist the Head of Claims and National Claims Operations Manager to monitor and review claims processes ensuring best practice
• Contribute to the development of business and assist in cultivating a workplace learning environment
• Be the first point of contact for all Claims related matters and issues, providing considered guidance and advice when appropriate and escalating when appropriate
• Attend both court appointed mediations, informal settlement conferences and other Alternative Dispute Resolution forums
• Build and maintain effective relationships with all clients, brokers and distribution customers placing business with Ansvar
• Liaising with brokers and the insured over any policy queries
• Attend external events for market intelligence purposes identifying potential opportunities and threats to the Company’s claims management framework and subsequently presenting these back to the Claims Team Leader - Liability with recommendations
• Assist the Claims Team Leader - Liability on special projects including providing input on identifying key deliverables, resource requirements and timelines
• Keep up to date with Company products, systems and procedures, as well as all relevant legislation
• Attend appropriate workshops, events and activities, as well as reading professional publications and material on relevant subjects, and sharing knowledge with team members
• In conjunction with Client Solutions, participate in the procurement and retention of key schemes and customers, including visitation to distribution partners as and when required
• Contribute to the review and development of systems, policies, practices and procedures

Knowledge, skills and experience

• Flexible attitude with a ‘can-do’ approach and a willingness to help out as required
• Excellent people skills and ability to build and maintain good relationships with colleagues, business partners and customers
• Highly disciplined, with excellent planning and time-management skills and the ability to work effectively under tight deadlines and pressure
• Very good understanding of the Australian general insurance industry, Ansvar’s core markets and how strategies work in the marketplace
• Experience in dealing directly with brokers and clients, whilst simultaneously fostering effective working relationships
• Proven ability to develop and implement practical strategies to secure new business and retention of renewals
• Proven ability to assist in the development and implementation of effective risk management strategies within the general insurance industry
• Strong personal, written and verbal communication skills with the ability to establish rapport and negotiate with key internal and external stakeholders to achieve Company objectives
• Strong computer literacy skills, including sound knowledge of Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook programs
• Proven track record of meeting KPIs/business goals and targets
• Strong commercial negotiation, influencing and stakeholder management skills
• High level of accuracy and attention to detail particularly when collating and inputting data
• Precise and accurate analysis of the authenticity of claims, ensuring compliance with financial services legislation and industry code of practice
• Sound understanding of the Trade Practices, General Insurance Code of Practice, Insurance Contracts Act, Privacy Act and other relevant legislation
• To have completed or be undertaking insurance qualifications to ANZIIF Associate level and/or have relevant tertiary qualifications related to Insurance
• Degree qualification in relevant law discipline would be highly desirable

What we offer

• Learning and Development opportunities
• Employee Referral Program
• Flu Vaccinations
• Reward & Recognition Program with discounts and deals at 100’s of local retailers
• Competitive Parental Leave Arrangement
• Purchase additional Annual Leave opportunity
• Hybrid work arrangement 3 office / 2 WFH Offices are modern and fresh with coffee machines, fruit, etc
• Paid Volunteer day – 1 per year
• Community Education Grant Program – Ansvar staff can participate in the review and selection of the Grant recipients each year, to determine who receives funding from Ansvar’s profit pool
• EAP access for staff and families
• Participation in Ansvar’s short term incentive scheme – up to 15%

About usBenefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.If you need any additional support during the recruitment process, then please let us know.