Senior Claims Consultant

Job Description:
What's in it for You?

• Join a well-established global company and supportive close-knit team
• Long-term career development opportunities
• Flexible working options are encouraged to support work-life balance

About Our Culture
At Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.
We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.
Drive - you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.
Integrity - you are impeccable with your word and follow through on your commitments.
Growth mindset - you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.
About the Opportunity
We are excited to be growing our team in Melbourne, and as a result, we are looking for a Senior Claims Consultant to join the Crawford TPA team on a permanent full-time basis.
You will be joining a high-performing and supportive team, that is genuinely focused on providing high quality customer outcomes, and you will be responsible for the management of a portfolio of technical and complex claims (both litigated and non-litigated claims).
It is essential that you have experience in managing professional indemnity and liability claims and would suit someone with a legal background.
About You
You will be a calm, confident and highly competent Senior Claims Consultant that can demonstrate the below:

• Strong technical experience in first-party claims with at least 5 years' experience
• Demonstrated claims acumen, attention to detail, sound judgement and cost management awareness
• Thorough knowledge of relevant legislation
• Thorough knowledge of insurance terminology, practices and conditions
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Ability to interpret complex information and respond by developing and delivery of appropriate actions
• Demonstrated resilience and tenacity to work well under pressure and with rapid change and an eagerness and ability to learn quickly and to share learnings with team members
• Effective workload time management skills with the ability to prioritise tasks and achieve a commercial balance between speed and quality
• Exceptional listening and communication skills with a high standard of business English for written communication across traditional & electronic communication media

Key Requirements

• End to end management of new and existing claims portfolio, in accordance with relevant legislation, defined procedures and delegation of authority,
• Focus on proactive, cost effective and efficient management of claims, including strategies and solutions to achieve excellent results.
• Attend and prepare for settlement conferences and Hearings
• Ensure all recovery aspects of claims are monitored, and amounts due are obtained where appropriate
• Ensure ongoing compliance with General Insurance Code of Practice and any Service Level Standard requirements
• Engaging and managing expectations of multiple stakeholders through timely, clear and accurate advice to all communications - claimant, insured, broker, local coverholder, Underwriter etc
• Maintain claims management systems with accurate and relevant data, claims information, reserves and payments when information is received.
• Management of Service Providers (Loss Adjusters, Experts, Legal Panel) to deliver best outcome on claim and in accordance with Service Standards
• Resolution of disputes and escalation of complaints where necessary
• Handling technical referrals and covering supervisory duties as required
• Ensure any potential fraud indicator is identified and acted upon
• Assist with mentoring and supervising Claims Consultants

About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)

To learn more about Crawford, please visit www.crawco.com.au.
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.
About Us:
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third-party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)