Senior Claims Specialist - Longtail

Primary Details Time Type: Full time
Worker Type: Employee
Permanent, full time role
Hybrid working
Auckland, CBD location
The opportunity

• Reflect QBE’s core values #Team – we are all in it together- enjoy being a part of a supportive team, working together to get things done.
• Own your work, delivering as a team as we embody #Accountable – Own it!
• We value your opinion, be heard and have the safety to speak up! #Diversity
• City Centre Offices - enjoy a flexible, hybrid team.
• Join a diverse team and look after a varied and interesting portfolio where no two claims are the same.
• Happy to chat flexible

Your new role
As a Senior Claims Specialist, you will deliver a superior claims service, determining policy coverage, investigating, evaluating, and negotiating resolutions. Other key aspects of your role will include:

• Working collaboratively within the team to pro-actively manage your own portfolio general liability claims to a successful resolution.
• Managing the litigation process in conjunction with our Legal Panel
• Building strong and meaningful client and stakeholder relationships by demonstrating positive lines of communication and displaying an empathetic approach that aligns QBE values.
• Identifying and implementing strategies to minimize claims cost and leakage, and actively participating in and promoting the risk management culture within the team.
• Supporting and mentoring Claims Specialists on technical and complex matters as required.
• Full job profile will be provided at interview stage.

About you
Here at QBE, our values and culture are the most important thing that sets us aside from our competitors. We are known in the industry to be customer focus. It’s all about the quality not the quantity that sets us apart and creates long term relationships with our stakeholders.
As an experienced Claims Specialist within the insurance industry, you will embody QBE DNA, be customer centric and have:

• Fundamental knowledge of insurance industry and claims processes.
• Experience handling general liability and employment disputes claims.
• Strength in collaboration and supporting other viewpoints – a team player.
• Strong organisational and communication skills
• Ability to analyse and negotiate.
• Ability to problem, conflict resolution and influence

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Find out more about QBE and why you should join us:
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
to help build a more resilient future, for our customers and the community, we encourage you to APPLY NOW!
Application Close Date: 09/03/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.