Senior Client Service Officer | Mfw & Wnd

Senior Client Service Officer Department of Communities and Justice Homes NSW | Murrumbidgee, Far West and Western NSW District
• Location Orange & Dubbo NSW
• Talent Pool will also be created for surrounding locations
• Salary range: $93,295 - $102,941 - PLUS employer’s contribution to superannuation and annual leave loading.
• Ongoing full-time opportunity
• Opportunities for learning, development, and internal career progression.
This position is open to Australian Aboriginal and Torres Strait Islander people only.
Your role
The Aboriginal Senior Client Service Officer provides a broad range of applicant, tenancy and property management services and advice to clients including those with complex support needs; advocates and other stakeholders across the access and tenancy service streams; provides coaching and support to team members to optimize business and service outcomes.
The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.
What you’ll do
You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.
The role also includes providing a broad range of applicant, tenancy and property management services and advice to clients including those with complex support needs, advocates and other stakeholders across the access and tenancy service streams. Work in partnership with other stakeholders to resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent DCJ Housing at the NSW Civil and Administrative Tribunal (NCAT).
You will be working across a range of Housing programs, policies and systems to maximise efficiency and service delivery outcomes as well as providing coaching and support to team members.
Working collaboratively with Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.
What we’re looking for
• Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
• Work in partnership with other stakeholders to resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent DCJ Housing at the NCAT.
• Provide advice and/ or make appropriate referrals to assist Aboriginal and Torres Strait Islander clients with complex support and housing needs in accessing appropriate support services.
• Develop and sustain local partnerships with other providers to build stronger Aboriginal and Torres Strait Islander communities.
• Promote and support the importance of cultural connections within Aboriginal and Torres Strait Islander communities.
• Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.
What We Can Offer You
• Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
• Salary range $93,295 - $102,941 plus employer's contribution to superannuation and annual leave loading
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
Note: In accordance with Clause 26 of the NSW Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:
• Documented verification of Aboriginality.
The Department will accept proof of Aboriginality confirming the following:
• You are an Aboriginal person of Aboriginal descent;
• You identify as being Aboriginal; and
An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.
Download the role description.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1 - Please provide an example of your experience assisting a client with complex needs. How did you identify and assess your client's needs and put in place the appropriate strategies to assist them?
Targeted Question 2 - Please provide an example of your experience working collaboratively with local community and internal and external stakeholders to assist clients with their needs.
Applications close 11:59pm AEST Sunday March 17, 2024
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sam Nelson Via: Sam.Nelson@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Robert Chiplen Via: Robert.Chiplen@facs.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Department of Communities and Justice