AddressCompany description:
Department of Communities and Justice
Job description:
Senior Client Service Officer
Department of Communities and Justice
Hunter & Central Coast District
- Locations: Hunter & Central Coast District
- Employment Type: Ongoing Opportunity
- Grade: Clerk Grade 5/6
- Salary: $93,295pa up to $102,941pa, plus superannuation and annual leave loading
- Opportunities for learning and career development
- A talent pool may be created for future ongoing and temporary opportunities.
Your role
The Senior Client Service Officer needs to understand, interpret, and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.
The role acts autonomously in relation to providing advice, referral, and provision of some housing assistance however line manager approval is needed for some products and for determination of out of guideline approvals.
What you'll do
You will be passionate about making a difference and delivering high quality tenancy management and homelessness services to people residing in properties managed by Homes NSW. You will have a strong customer focus and be committed to person-centred, culturally sensitive service delivery as you work with our clients and their support networks to deliver the best possible outcomes.
You will deliver innovative solutions for people who are experiencing barriers to maintaining safe and affordable accommodation, homelessness or are at risk of becoming homeless.
As a Senior Client Service Officer, you are the public face of our business providing critical services and quality advice to clients including those with complex support needs.
You will partner with Specialist Caseworkers and health professionals to help deliver a broad range of applicant, tenancy, property management services and advice to clients, advocates and other stakeholders.
You will also proactively engage with people experiencing barriers to sustaining their tenancy or homelessness and implement policy and procedure through a client centred approach.
Your positive outcomes will support our tenants to sustain their tenancies, lead to swift placement of clients into temporary accommodation and provide a pathway to stable long-term housing.
What we're looking for
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Work in partnership with other stakeholders to resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements
- Provide advice and/ or make appropriate referrals to assist Aboriginal and Torres Strait Islander clients with complex support and housing needs in accessing appropriate support services.
- Develop and sustain local partnerships with other providers to build stronger Aboriginal and Torres Strait Islander communities.
- Promote and support the importance of cultural connections within Aboriginal and Torres Strait Islander communities.
- Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
To download a copy of the Role Decription, please click here
Applications close 11:59pm AEST Sunday July 14, 2024
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Lindy-Jane Brown via: ***************@homes.nsw.gov.au
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, reach out to Robbie Chiplen via : **************@dcj.nsw.gov.au or 0419 448 ***
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
