AddressAboriginal Senior Client Service Officer Specialist
- Location: South West Sydney District (Campbelltown, Bankstown, Liverpool and Fairfield)
- Employment Type: 2x Ongoing full-time
- Salary: Clerk Grade 5/6, $93,295pa up to $102,941pa, plus superannuation and annual leave loading
- Opportunities for learning and career development
- Generous leave entitlements including Flex Leave
This position is open to Australian Aboriginal and Torres Strait Islander people
Your role
Aboriginal Senior Client Service Officer Specialist provide a broad range of applicant, tenancy and property management services and advice to Aboriginal and non-Aboriginal clients including advocating for those with complex support needs.
You will also liaise with stakeholders across the access and tenancy service streams; and provide coaching and support to team members to optimize business and service outcomes.
What you’ll do
Aboriginal Senior Client Service Officer Specialists assist Aboriginal and non-Aboriginal clients with complex support and housing needs, providing specialized advice, and making referrals to appropriate support services. This role provides a broad range of tenancy and property management services and advice to clients.
In this role, you will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximize efficiency and service delivery outcomes as well as providing training, coaching and support to team members.
Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes while contributing to continual improvement for your district.
What we’re looking for
The successful applicant will have:
- Solid working knowledge and contemporary understanding of the issues faced by families, in particular the barriers faced by Aboriginal communities.
- Experience in providing culturally appropriate front line customer service by building and maintaining strong relationships with internal and external stakeholders, service providers and clients to offer fit-for-purpose and culturally safe support services to Aboriginal clients and their families.
- A comprehensive knowledge of issues impacting client’s ability to access housing and the experience in linking clients to appropriate housing products to meet these housing needs.
- Knowledge of Aboriginal and non-Aboriginal support services available to clients.
- An understanding and be able to use computers, telecommunications, audio-visual equipment or other technologies used by the department.
- Experience using Microsoft Excel.
- The willingness to travel to work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).
Appointments are subject to:
- A current Australian driver’s licence.
- Confirmation of Aboriginality.
- Reference checks.
- A National Criminal History Check in accordance with the Disability Inclusion Act 2024.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons
Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:
Confirmation of Aboriginality form
or
Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).
Applications close Sunday, 28 July 2024 at 11:59pm AEST.
Information Sessions
If you like to understand what it’s like to work for Homes NSW as an Aboriginal Senior Client Service Officer Specialist or information on what its like to work as an Aboriginal staff member at Homes NSW please contact Leela Truckle on 0437 396 *** or via email at ***************@homes.nsw.gov.au
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nicola O’Ryan-Smits on 0461 166 *** or at ***************@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3*** or via **********@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
