Senior Client Services Officer

Location - Dubbo

Ongoing Full Time

Clerk Grade 3/4 - Salary $79,032 - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.

What you’ll do

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Located in the local court, the Senior Client Service Officer provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients. The role supervises staff and provides ‘hands-on’ training and guidance.

The role supervises a small team and effectively allocate resources to meet the Department’s requirements. The role may be required to perform some quasi-judicial and procedural functions.

What we’re looking for

• Circuit and relieving staff are required to possess a current Australian Drivers Licence and be willing to travel, this will including overnight stays.
• Ability to meet the demands of a high pressured and fast paced work environment
• Ability to react quickly to changing situations and make important decisions utilising strong problem-solving skills
• Experience managing, developing and motivating a team
• High level written and verbal communication skills
• Knowledge and demonstrated ability to apply relevant court policies/procedures
• Strong written and verbal communication skills
• Great time management and organisation
• High quality customer service skills with a professional and ethical manner
• Efficient in technology

Download the Role Description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 28th February 2024 at 11.59pm (AEDT)

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rachael Bolte via email Rachael.Bolte@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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