Senior Client Services Officer - Court Services

Company description:Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.Job description:Location - Campbelltown Temporary full-time opportunity available at Campbelltown (up to September 2024)We are also creating a talent pool to fill a future vacancy at Wollongong (towards the end of 2024)Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation (11%) and annual leave loading (17.5%) Your roleLocated in the local court, the Senior Client Service Officer provides complex administrative services to meet statutory obligations and delivers high quality and professional services to clients. What you'll doSupervise a small team and effectively allocate resources to meet the Department's requirements. Contribute to the development and implementation of initiatives that improve work practices.Quickly adapt to working in different jurisdictions, identify workload trends whilst providing hands on training and guidance. What we're looking forCircuit and relieving staff are required to possess a current Australian Drivers Licence Ability to quickly adapt to working in different jurisdictions and build knowledge of procedural and legislative changes that affect Court operations. Download the Role Description If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you. What We OfferWe offer a variety of benefits, including: · A challenging and rewarding career· Flexible, autonomous work environment· Competitive pay and conditions· Training and development opportunities to build and maintain capabilities· Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really mattersWorking for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives. Are you ready to join us?Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 1 page) with a brief outline on how you meet the requirements of the role.During the online application process, you will be asked to nominate your preferred work location, and provide a response to the following targeted questions: Describe a time you had to resolve a complex client issue? What steps did you take to resolve it? (maximum 500-word response) Describe a time you communicated roles and responsibilities on a work task to other team members. (maximum 500-word response) Applications close 3rd April 2024 at 11:59pm AEDT. Got a question?For more information about the role or what it's like to work for DCJ, please contact the hiring manager Cally D'arcy on 02 9542 0203 or at cally.darcy@justice.nsw.gov.au If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/