Senior Customer Service Officer

Senior Customer Service Officer Location: Bathurst - flexible Term: Ongoing/ Full-Time Grade: Clerk Grade 5/6 Salary Range: $ $93,295 - $102,941 per annum, plus super and leave loading Branch and Division: Registry and Regulatory Schemes Closing Date: Wednesday 10th April 2024 [9:59am] About the Team NSW Fair Trading’s Registry & Regulatory Scheme directorate delivers a diverse range of regulatory functions which enable individuals, businesses and organisations to operate in NSW. An ongoing opportunity has arisen within the Customer & Community Operations team for a Senior Customer Service Officer. The Senior Customer Service Officer is responsible for assisting with the co-ordination of a team delivering Customer Service through management of a range of public registers for corporate entities regulated under various legislation. The position must balance resource allocation, workflow and support and address public register related customer enquiries and requests, to deliver optimum customer outcomes. About the Role Key responsibilities include: Reviewing and managing resource, workflow, and phone…
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