Senior Customer Service Specialist/Order Management

An established and prestigious company based in the Hills District are seeking a Senior Customer Service Officer to join their professional team.

Your duties and responsibilities will include but not be limited to:

• Dealing with inbound customer enquiries
• Processing detailed customer orders
• Manage installations and service issues
• Dealing with Warranty and Service enquiries
• Troubleshooting basic technical enquiries
• Freight and transport liaison as required
• Preparing training material for contractors and external parties
• Working closely with customers and resellers
• General administration/Customer Service duties

To be considered for this role the following skills and experience are essential:

• Exceptional Customer Service skills
• Excellent communication both verbal and written
• Able to work effectively as part of a team and independently
• High level of computer literacy (Excel, MS Word)
• Ability to learn about a technical product

Don’t miss out, please forward your resume to *********@fusioncareers.com.au