AddressKey Responsibilities
- Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical Customer Service
- Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
- Test and identify defects by documenting in the tracking system for the attention of the development team, may lead projects or may have accountability for ongoing activities
- Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
Key Requirements
- Bachelor's Degree or equivalent relevant experience
- 5+ years' experience in a B2B technical Customer Service or implementation role
- In-depth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
- In-depth knowledge of database technologies such as Microsoft SQL Server or Oracle
- The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
