Senior Data Administrator

• Ongoing, Full time opportunity
• Convenient Burwood East location with free onsite parking
• Exciting opportunity to become a key and active participant of 000VIC

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Senior Data Administrator is a key and active participant of the Emergency Communications Information Services (ECIS) team.

The successful applicant must have experience managing incidents and changes and the ability to solve technical problems to ensure improved system security, availability and performance. The goal of the function is to ensure that information flows timely and securely to and from the organisation as well as within.

Reporting to the Data Group Lead, specific accountabilities will include project-scoping, design, planning, deployment, and testing of new technology and transition to support documentation. Other accountabilities include updating ESO and government data, troubleshooting and incident resolution. The main purpose of the role is to ensure all Emergency Services Organisations (ESO) and related Government Agency Data (including spatial) set requirements are processed, loaded and maintained in 000VIC’s Oracle and SQL database environments.

As part of the ECIS team you may be required to travel or transfer between your primary work location and other 000VIC sites to effectively carry out your duties. Normal working hours are 38 hours per week between 7 am and 7 pm, Monday to Friday. You may be required to work reasonable overtime and participate in an on call roster.

Day to day responsibilities include:

• Acting as the subject matter expert for data administration activities within 000VIC
• Liaise with internal and external business stakeholders to understand their data processing needs and managing the processing of their data into ESTA’s Computer Aided Dispatch system
• Ensuring data currency and accuracy, processing data in accordance with specified procedures and service levels and ensuring data supply specifications exist and are consistently maintained •  
• Continuously reviewing and revising 000VIC’s standards and procedures related to data processing to ensure accuracy and efficiency
• Managing the rectification of incidents as per the IT Incident Management process and creating systems documentation to support change and knowledge transfer.

As a Senior Data Administrator, a diploma or tertiary qualification in IT or a related discipline would be ideal. 

Additionally, it is also anticipated you will bring:

• Extensive/Demonstrable knowledge and experience in SQL Server Scripting and Oracle

• Extensive/Demonstrable knowledge and experience using GIS related software (ESRI software suite)

• Demonstrated ability and understanding in change management, continuous improvement and delivery implementation

• Demonstrated analytical and problem solving skills with capacity to assess and resolve technical issues and initiate improvements

• A strong ability to manage conflicting demands from identification through to resolution and strong interpersonal skills and the ability to work with a wide range of stakeholders

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email *******@triplezero.vic.gov.au.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 30 June 2024.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via *******@triplezero.vic.gov.au.