Senior Digital Account Manager

About us

Cheil Australia is an idea-focussed, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.

More locally, Cheil is a fast-growing family of over 90 thinkers, creators and passionate doers based between the heart of Surry Hills and Olympic Park. Cheil delivers Digital, Retail and Creative solutions for some of the world’s most loved brands.

Our specialist teams work together to create a truly integrated approach for our partners. We produce work across all channels for the greatest impact and the biggest return. Connecting capabilities for a truly inciting customer experience.

Your New Opportunity

With the support of the Account Director, the Senior Digital Account Manager is responsible for helping drive and delivering digital campaigns and projects for clients, across social, digital display & programmatic, e-commerce and web. This role is a 12-month parental leave cover.

The Senior Digital Account Manager should be the champion of delivering great work (at pace), on time for our client. The client will view you as someone they inherently trust, who meets their expectations and with whom they can have an honest dialogue about making the work better. Your wider agency team will view you as a go-getter, who keeps everyone on track and communicates brilliantly whilst striving for the best creative product that the agency can produce.

What you’ll be doing

• Manage the creative development and implementation of digital activities and tactics, working with internal creative, design and development teams
• Coordination between creative services, client and agencies
• Write creative, design and production briefs that build off the client’s brief or insights garnered from working with internal Data & Strategy team
• Manage, develop and build strong relationships with existing clients, new clients and key partners
• Interpreting, questioning and challenging (where necessary) client briefs
• Ensuring client feedback is clear and understood and checking all work against feedback before resupplying to the client
• Manage account finances, developing job estimates, raising and supplying POs, manage project budgets and job reconciliations, and raising draft invoices for works undertaken

About You

• 2-3 years of experience in a digital production role
• An understanding of web development, data & analytics, SEO, SEM, UX and CRO is advantageous.
• A good ability to write concise, clear and well- articulated creative briefs and Scope of Work documents
• Exposure to web usability, information architecture, Web analytics knowledge (Adobe analytics or Google analytics) combined with exceptional Excel skills
• Demonstrated experience in developing, managing and executing projects with the digital space
• Experience in managing deadlines and time estimates
• Advanced knowledge working within a digital team to deliver reporting, understanding digital metrics across display, video, social, programmatic

Life at Cheil

At Cheil, we truly value our people and promote a healthy, collaborative and supportive culture. We are an equal opportunities employer committed to embracing a diverse and inclusive work environment. We also provide some great benefits:

• Hybrid working between home and our two Sydney offices
• Competitive remuneration package
• Performance rewards + incentives
• Discounts on Samsung products – up to 50% off
• Discounted Health Insurance, Health and Wellness subsidies
• Time off for your Birthday
• An additional day off for anniversary year
• Ongoing training, career development and progression planning
• Personalised learning platform and tools
• Modern office with a vibrant atmosphere
• Onsite parking available in Olympic Park and Pet-friendly office in Surry Hills

• Regular team and company social events
• Opportunity to work on one of the biggest and most loved global brands.

How you can join the team

If this role and life at Cheil sounds like the perfect fit, we would love to hear from you! If you require any reasonable adjustments during any part of the recruitment process, please let us know.