Senior Digital Capability Officer

• Located in either Cairns, Townsville, or Mackay
• Full Time, contract to 30th June 2025
• Salary Sacrifice options including up to $15,900 for living expenses
• Company Laptop provided

The Senior Digital Capability Officer will be responsible for supporting the delivery of Department of Health and Aged Care (DoHAC) digital health activities, and providing online and face-to-face support to improve the uptake and meaningful use of state and national digital health initiatives. This role will support an increase in digital health maturity over time for community and residential aged care homes (RACHs).

The Senior Digital Capability Officer will be responsible for facilitating access to virtual health services and solutions that enhance the care of older Australians across the three Northern Queensland Primary Health Network (NQPHN) regional sites as well as ensuring equity of access to rural and remote areas.

The successful candidate will be able to demonstrate that they will:

• Support a group of Residential Aged Care Homes (RACHs) in a region to have appropriate clinical facilities, equipment, staff training, and technology to provide to their residents with access to quality virtual care from general practitioners (GPs) and other clinicians.
• Contribute to the initiatives that support RACHs to implement comprehensive out of hours arrangements and action plans, including appropriate staff training and resources.
• Work collaboratively with RACHs, community-based aged care organisations, and Hospital and Health Services (HHSs) in the NQPHN region to provide integration education and skilling opportunities.
• Establish and maintain strong working relationships with stakeholders and other primary care providers. 
• Liaise with internal and external stakeholders, including but not limited to PHN staff and community members relevant to the digital health programs.
• Accurately collect and collate data to assist with evaluating any initiatives undertaken and provide reports as required. 
• Identify and report risks and issues related to digital health and the aged care sector.
• Support priority activities identified in the national digital health framework that align with our NQPHN activities. These activities are:
  • My Health Record
  • Secure Messaging
  • Interoperability and Data Quality
  • Medicines Management
  • Workforce and Education.

Key selection criteria

• Tertiary qualifications in a health-related discipline and/or two years relevant work experience specifically in primary health care. 
• Understanding of the technological and digital systems used in aged care in Australia.
• Demonstrated knowledge and skills in information technology. 
• Working knowledge of the capabilities of common digital health systems such as clinical information systems or customer relationship management (CRM) systems. 
• Working knowledge or experience with My Health Record Provider registration process.
• Skills in dealing with confidential and sensitive information in a professional manner. 
• Excellent interpersonal and communication skills, and a demonstrated ability to network and work collaboratively with a wide range of professionals and consumers. 
• High-level skills and experience in utilising the Microsoft Office Suite including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, CRM, and SharePoint.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au

Your application should include:

• Cover letter including response to the key selection criteria (no more than four pages).
• Your resume.

For further information on this position and to view the position description, please select the Apply button or email ***********@nqphn.com.au 

Applications close Thursday 1 February 2024.