Senior Education Support Officer (Corporate Programs)

Full time, 12 months fixed term
Opportunity to work in a dynamic, growing and fast-paced environment
Flexible working arrangements available
Access to professional development opportunities
Base Salary $95,860 - $103,341 (HEO6) + 17% superannuation
About the opportunity
The Centre for Continuing Education is looking for a Senior Education Support Officer (Corporate Programs) to coordinate a broad range of administrative activities to support B2B/B2G programs. CCE delivers a wide range of short professional development course training to government, non-profit and commercial organisations across Australia. You will be a team leader of a small team engaged in the full life-cycle of corporate training operations.
Your key responsibilities will be:
provide end-to-end customer support to corporate clients, which may include client meetings and presentations, preparation of course proposals, administrative support in organising and delivering training, after-course feedback review and client re-engagement
actively engage and collaborate with a team of over 50 teaching facilitators
coordinate business area priorities, agendas, and support team members in daily tasks
lead program evaluation review processes and Corporate Programs improvements to enhance client re-engagement, customer service excellence and facilitator satisfaction
maintain, review and update database records and course proposals to ensure team’s adherence to corporate training reporting and compliance
build and maintain a comprehensive knowledge of CCE’s professional development course offerings.
About you
relevant bachelor’s degree and/or the equivalent in training and experience
ability to prioritise and plan work activities in a fast-paced, multifaceted work environment
proven teamwork and collaboration skills
advanced interpersonal, verbal, and written communication skills that are inclusive and responsive to a diverse client base
excellent organisational and administrative skills, with a strong focus on accuracy and attention to detail
experience with Microsoft Office Suite and learning management systems
two to four years education administrative experience.
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Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of , , , , and those who identify as . We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
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For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Mark Moussa, Recruitment Operations by email to mark.moussa@sydney.edu.au
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Applications Close Wednesday 31 January 2024 11:59 PM