Senior Engineer (Projects)

What is the role 

The primary role of the Senior Engineer (Projects) is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise.

Along with this, the duties and responsibilities for the role also include but may not be limited to:

• Providing remote and onsite support for client environments
• Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment on client environments
• Troubleshooting, analysing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution process
• Working with clients to understand technical requirements across the business
• Recommending and assisting with the selection of relevant technologies and products for projects 
• Developing high level and low-level design documentation
• Monitoring and reviewing daily logs and creating incident tasks where action is required
• Liaising with vendors if required
• Ensuring equipment configuration, error logs and code levels are within set specifications
• Acting as an escalation point and aiding more junior members of the team 
• Acting as a technology specialist in areas of expertise
• Performing analysis and testing and making recommendations in a capacity of a technical expert
• Preparation of projects and changes including assumptions, scope of works, functional specifications, implementation planning and deliverables
• Performing detailed requirements capture and analysis activity for infrastructure solutions utilising and integrating the existing product suites
• Assisting in solution architecture/design where required 
• Providing technical pre-sales support to the sales team including content for quotes, proposals and tender responses
• Developing and maintaining technical procedure and system documentation for the supported architectures
• Proactively improving and automating technical procedures
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner

Who we are looking for 

While being on top of your game technically is obviously an essential attribute for this role, we are also looking for someone who has the following:

• Significant experience in designing, implementing and troubleshooting leading edge technology solutions
• Proven experience delivering multiple projects
• Significant experience in networks and security appliances, ideally in an enterprise environment
• Proven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies
• Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualisation technologies.
• Good knowledge of TCP/IP, Cloud Technologies, and IT security
• Experience with multi-server infrastructure including virtualisation and application clusters
• Excellent documentation skills
• Tertiary qualification in relevant field
• Mid to High level industry qualifications from key vendor partners including Fortinet, Cisco, Sophos, Microsoft, VMware, Symantec and/or Citrix

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Lunches and snacks provided
• Bonuses and incentives for upskilling

What we do  

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.