AddressAn integrated facility services company manages numerous service streams for a large retail client with a high foot fall and large team of 130+ onsite service staff.
The Role:
- Initially a 3 month contract with an ASAP start
- Permanent position available from August
- The priority is for strong client relationship management
- Oversee all site operations and ensure high standards of service delivery is maintained
- Manage hard and soft service delivery - cleaning, parking, maintenance, security etc.
- Conduct inspections and walk around site
- Ensure client satisfaction and contract obligations are met
- Contract management
- Manage 5 direct reports (managers)
- Reporting, budget review
- Manage schedules
- Be the final point of contact for after hours escalation (emergencies)
- Ensure smooth work order management process
- Prior experience in a Senior Facility Management role or as Head of a service stream
- Experience on a large complex site or multiple sites in Retail or similar environment
- Have client and contractor understanding
- Great communication skills and customer service focus
- Polished presentation
- Experience managing diverse teams
- Technical background would be advantageous but not essential
- Must be able to start ASAP!
- Monday to Friday 7am - 4pm
- Attractive salary of circa $140k + Super (pro rata)
- Initally a 3 month contract until the end of August. View to become permanent from there
- Large stable business, great culture and plenty of internal opportunities for development and progression
