Senior Housing Officer

As Senior Housing Officer you will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.Job details Position status Permanent
Position type Full-time
Occupational group Community Care
Classification AO4
Workplace Location Sunshine Coast
Job ad reference QLD/554593/24
Closing date 11-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Natalie Liot
Contact details Phone: 5352 7330
Access theManage, assess, and respond to complaints.Approve high and very high need social housing applications and transfers, and quality assuring application assessments.Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
Represent the department in appeals and attending the Queensland Civil and
Administrative Tribunal.Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.Regularly works in the field, which includes meeting with customers in their homes.Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.Applications will remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Numerous positions are available . Please see Role Description for details.
Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.Role Description