Senior Housing Officer

As Senior Housing Officer you will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Manage, assess, and respond to complaints.

Approve high and very high need social housing applications and transfers, and quality assuring application assessments.

Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
Represent the department in appeals and attending the Queensland Civil and
Administrative Tribunal.

Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.

Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.

Regularly works in the field, which includes meeting with customers in their homes.

Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications will remain current for 12 months.