AddressAbout Rippling
Rippling lets you easily manage your employees’ payroll, benefits, expenses, devices, apps & more—in one place. We’re on a mission to eliminate the administrative work of running a company. We believe that people should focus on the hard stuff—the things that only people can do—and that software should manage the rest.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.
What is an employer of record (EOR)?
An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate.
About the role
As a Senior HR Advisor, you will support Ripplings Employer of Record service and provide guidance, interpretation, and policy configuration support to the Australian team on Modern Awards. You will also be required to learn, test, and provide feedback on Rippling’s products.
Rippling’s Employer of Record service gives companies the power to hire people across the globe without setting up a local entity. As a Senior HR Advisor, you will support Rippling in helping manage the entire employee lifecycle for these international hires: from initial onboarding to offboarding, and everything in between. This role will be responsible for managing all employee relations issues for our EOR clients, including but not limited to, dealing with claims, investigating complaints, leave and disability management, as well as answering our client’s HR questions. Additionally, you will be helping Rippling to set up and test the hiring, onboarding, transition, and termination workflows in our system.
What you will do
EOR Services
Develop and maintain internal and external policies on leave management, performance management, investigations and claims, and terminations
Execute leave of absence management, performance management, terminations, and other HR challenges that present legal or regulatory risk
Work closely with our product and engineering teams to develop a best-in-class HR Services offering, that leans heavily on technology to ease the administrative burden of HR compliance
Manage employee claims related to unemployment benefits, leave or disability benefits, workers compensation, and employee grievances
Respond to inquiries from clients, and develop programs and processes with our sales, implementation, support, and client services teams to meet our commitments to our customers
Establish processes to both professionalize our offering and optimise our efficiency around these offerings
Support other regions, as needed
HR Support to the Global team.
Work closely with our engineering teams to develop solutions for Modern Award interpretation.
Work with engineers and relevant product teams on the configuration of Modern Award policy seeding to ensure system rules are compliant and providing correct interpretation.
Provide guidance and support related to Modern Award and EBA interpretation for both EOR and Global client base
Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey
Track ongoing updates to Australian labour laws and ensure Rippling’s product remains up to date.
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements related to Australia compliance laws and best practices
What you will need
6+ years of experience providing HR advice/consulting services to clients, or in an internal HR business function for a fast-paced organization in Australia
6+ years of full payroll administration experience in Australia
Deep understanding of human resources and payroll compliance rules and regulations in Australia
Experience managing employee claims related to unemployment benefits, leave and disability benefits, workers compensation, and employee grievances
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
Excellent client-facing verbal and written communication skills
Languages: English Professional Working Proficiency is a requirement
Benefits and pension administration is a 'nice to have'
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