Senior Ict Service Desk Analyst

Department of Primary Industries and Regions
Job reference: 584579
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to EveryoneWe have an opportunity for a Senior ICT Service Desk Analyst to be part of our Corporate Services Division within the Department of Primary Industries and Regions.The Senior ICT Service Desk Analyst is primarily responsible for providing desktop support, analysis and resolution of business system issues and configurations to all PIRSA and supported Agencies staff.The role will be responsible for issue logging, troubleshooting, and customer service for internal ICT requests. The Senior ICT Service Desk analyst provides first and second level of support to staff and contributes to the effective operation of all ICT services within PIRSA.This role provides technical guidance to the ICT Service Desk Analyst whenever required and is responsible for maintaining an up to date CMDB and accurate knowledge base items, both internal and external facing. The Senior ICT Service Desk Analyst will ensure the delivery of excellent customer service, which is proactive, cooperative, and dependable by analysing user needs and developing rapport with the client base for the purpose of improving customer satisfaction.About UsSouth Australia is internationally recognised for the quality of its agriculture, food, and wine. Our regions are the backbone of our state and the economic powerhouse that drives prosperity for all South Australians.The Department of Primary Industries and Regions (PIRSA) is a key economic development agency working in partnership with our primary industries, regional stakeholders and across all levels of government to advance the prosperity and sustainability of South Australia’s primary industries and regional communities.We are a passionate team of around 800 people working across metropolitan and regional South Australia to develop and protect our state’s regions and food, wine, aquaculture, fisheries, forestry, grains, livestock, dairy and horticulture industries.It's no wonder there are so many exciting and diverse career opportunities in our organisation. If you’re ready to join us, apply now!BenefitsAt the Department of Primary Industries and Regions, we offer our employees challenging and rewarding work with opportunities for career progression, learning and development and flexibility.Our Commitment to DiversityThe Department of Primary Industries and Regions is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We embrace diversity and welcome applications from all people, irrespective of culture, faith, sexual orientation, gender identity, disability, or age.Special Conditions

• Successful applicant will be required to satisfactorily complete a National Police Check (NPC) prior to being made an offer of employment.
• Australian residency or current works permit is required (responsibility of applicant to provide evidence of a current work permit).
• Desirable: ITIL Foundation v3/v4 and Microsoft M365 certifications.

Requirements

• Possession of a current driver’s license and willingness to drive.
• The position is rostered between the hours of 8:00am and 5:00pm Monday to Friday.
• Out of hours work and inter / intrastate travel may be required.
• You acknowledge your work, health and safety obligations and our expectations.
• The incumbent will be required to undertake emergency management training and must be willing to participate in emergency preparedness, response and recovery activities required by government agencies.

RemunerationASO4 - $75,430 min - $79,070 max per annum, plus superannuationEnquiriesMichael Staats
Manager ICT Operations
Phone: 08 8214 6001
Email:Website:Application InstructionsAll applications must be submitted online.If you are interested in this opportunity, please see the attached applicant instructions, and outline your skills and experience in relation to the Professional and Technical Knowledge, Customer Service Support and Incident Management capabilities of the attached role description.Applicants must include the contact information of at least 2 referees with 1 being your immediate supervisor/manager and a completed “Pre-Employment Declaration in the SA Public Sector” form.
Applications close: 27/03/2024 11:45 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.