Service Desk Analyst

About the Role:

We are currently seeking a skilled and customer-oriented Service Desk Analyst to join our client on a 12-month contract. In this role, you will be responsible for providing exceptional support to users and maintaining the smooth operation of the technology infrastructure. This is an exciting opportunity to be part of a dynamic and collaborative team environment.

Responsibilities:

• Provide Service Desk support for the fleet of technology across the organisation.
• Identify and communicate technical issues to technology users and report recurring problems.
• Offer proactive solutions and escalate to support teams when necessary.
• Deliver remote support for end user technologies, collaborating with other teams.
• Support the implementation of Service Management within the Service Desk.
• Perform Moves, Adds, and Changes to the mobile fleet as required.
• Manage asset management of mobile devices.
• Take ownership of incidents and requests, providing consistent quality service.
• Keep customers updated on incident progress and escalate matters as needed.
• Follow IT and Service Desk processes, document solutions, and maintain accurate task information.

Requirements:

• Minimum of 2 years of demonstrated experience in a Service Desk role in a large corporate complex environment.
• Demonstrated experience supporting users in an enterprise environment.
• Experience working effectively in a team environment.
• Strong customer focus and ability to deliver exceptional customer service.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Natalie Deverson on 08 8216 35***for a confidential discussion.