Service Desk Analyst

Service Desk Analyst

Adelaide, SA, AU, 5000

Onsite or Hybrid:  OnSite

• Join a Global organisation with alot of opportunity for career growth
• Full time permanent opportunity 
• 1st line support for end users

About the role
 

To provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment (Picasso) with a focus on performance against service level agreements. Service Desk technicians will provide direct support to end users and act as additional support for the broader IT team. This is an entry level position which offers opportunities to develop and grow in our organisation. 

Ideally you will have:

Flexible attitude with proven experience working in a Service Delivery environment to ensure requests are logged, updated and closed to agreed SLA’s. Knowledge of the ITIL environment and processes will see you resolve problems/queries relating to PC’s, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.  You will be comfortable working across a multi-disciplined IT environment and can apply innovative strategies: including identifying and recommending solutions to various practices.

You will also need to be available on a rotating roster:  4 days on 4 days off – 10 hour shifts (this includes weekends).  For half of the year the hours are 5am until 3pm and for the other half 7am until 5pm to ensure business needs are met nationally in daylight savings.

What we offer you

• Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
• We offer flexible working arrangements where possible to help employees find the right balance between work and home life;
• We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;

• You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
• Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
• You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

Who we are

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

Across Australia and New Zealand, Babcock has grown to a team of over 1,600 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.

Some of the programs our team across Australia and New Zealand are proud to be a part of involve:

• Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
• Designing and supporting key systems for submarines and surface ships through our Marine business;
• Providing fleet wide through life support and asset management services for Navy customers;
• Managing critical assets for a range of sectors through our Land Business.

So, if you would like to join us and help create a safe and secure world, together, please apply via the ‘Apply Now’ button below.

Please note, should your application progress you may be required to complete pre-employment checks.  These checks may include but not limited to, reference checks, police check, security check, qualifications and right to work.

The health and safety of our people, customers and communities is our number one priority.  To comply with public health orders or our customer requirements, some roles within the business will be required to be fully vaccinated for COVID-19 to gain access to sites.  Please speak to us if you have any questions about this based on your individual circumstances.

Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant

Job Req ID: 56803