Senior Incident & Change Manager

The Story

This is a fabulous opportunity to join a leading company in the healthcare and pharmacy space as they continue to scale their business. This business understands the importance of technology and is investing in new tech as they embark on substantial growth. 

They’re investing in multi-year plans for transformation and uplift across cyber and ERPs as well as an overall focus on improving standardisation and structure across the 4 key businesses under their group.  You will play a vital role in these exciting plans and help solve meaty challenges.

The Role

Reporting to the Service Assurance Manager, this role will work alongside two other Incident Managers to deliver the service required for the business. Think: managing high priority incidents, post incident reviews and problem lifecycle.  You will also focus on maturing and aligning the existing Change and Incident Process across the platform and uplifting the Problem Management Process. You’ll be a confident communicator and will be working across multiple non-technical stakeholders at the executive level within a complex environment. 

What You Bring To The Role

You’re an experienced Incident, Problem, and/or Change Manager with a technical background (IT support, Infrastructure etc). You’ve worked in or with medium to large sized organisations so are confident in handling the complexity that bigger companies bring. That said, this is a company that is still evolving, so you’re comfortable with helping provide structure rather than this already being 100% established. 

You will have: 

• At least five years of experience as an Incident, Problem, and/or Change Manager
• Strong communication skills, both written and oral, including conflict management 
• ITIL Certification
• Experience with ITSM tools
• Experience within mid-large sized businesses
• Technical background 

We’ve placed a LOT of roles across their IT teams and the feedback is always great. If you want to work with supportive management and within an evolving company that is focused on improvement and innovation, then this is the role for you. 

Next Steps

Is this role aligned with your interests and where you would like to take your career next? Apply now and we’ll be excited to review your application!