Senior Investigator

Senior InvestigatorGrade: Clerk Grade 7/8 ($106,025 - $117,363 + Super) also include the following if the salary is not commensurate with the private sector (+ Leave Loading + Accrued flex time)Duration: OngoingLocation: Hybrid opportunity, located in 4PSQ Parramatta (will generally be expected to come into the office once a week as a minimum, which is subject to change based on team needs or broader divisional and Departmental flexible work policies)About the role NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders' compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer. About the team Reporting to a Principal Investigator, the work of the team is varied but predominately involves investigating offences under the Australian Consumer Law and Motor Dealers and Repairers Act 2013. You will have carriage of your own investigations and work closely with your team on evidence gathering, conducting inspections and other aspects of investigative work. Key responsibilitiesPlan and undertake investigations including all aspects of evidence gathering, including taking statements, issuing coercive notices, investigative interviewing and brief preparation.Analyse evidence, draft reports, make recommendations and participate in court proceedings, including giving evidence.Provide specialist advice to internal and external customers and stakeholders to maximise regulatory outcomes and reduce negative impact on customers, including providing insights and advice for projects and policy.Maintain up-to-date knowledge and understanding of relevant legislation, policy, and procedure. Contribute to the continuous improvement of the teams approach to investigation and understanding, including presenting case studies, collaboration with the team, and creating or reviewing policies and procedures or templates.Key challengesIdentifying risks and reacting quickly to changing situations when engaging with customers and stakeholders.Conducting quality and timely investigations consistent with legislation, policy and procedures.Learning and understanding a variety legislation, rules of evidence, appropriate record keeping.To be successful you will:Have you got previous experience in investigation?Do you have excellent judgement?Will you be able to take initiative and think on your feet?Can you handle multiple and competing priorities?Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Hannah Harget via hannah.harget@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 8th March 2024 [9:59am] Working at Department of Customer Service The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Visit our Careers site to find out what it means to work for us. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via hannah.harget@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process