Senior It Technician

Computing Today is a long-established business who offers managed information technology support and services to businesses in the Wangaratta, Wodonga/Albury and Greater North East Victoria region.  We support clients from a diverse range of industries.  Our tech team is responsible for supporting all systems, applications, and infrastructure under our IT service delivery model. They are also responsible for configuring and installing IT equipment, including services and other support network equipment.
We are looking for a senior level IT professional with a minimum of 5 years previous experience within the ICT industry.

This position is office based in Wangaratta.

Responsibilities

• Supporting all systems, applications, and infrastructure under our IT service delivery model.
• Configuring and installing IT equipment including services and other support network equipment.
• Install, maintain, monitor, and report on all aspects of clients IT environment with key cliental and server infrastructure in their business environment.
• To have a diagnostic approach to all tasks and identify and discuss issues if they occur with both cliental and management.
• To deliver services on all aspects of the computer systems with key cliental and server infrastructure in their business environment.
• To build relationships and trust with colleagues and customers and strive for high outcomes to achieve personal and employment satisfaction.
• Accurate time recording and timely documentation.

Ideal Skills

• Information Technology certification is preferred.
• Strong understanding of infrastructure, networking, and cloud tech.
• Skilled in technical diagnosis, troubleshooting, and user issue resolution.
• Patience and perseverance to identify, understand and resolve user-based issues.
• Capable of handling complex service queries and short-term problem-solving for clients.
• Collaborates with managers to understand project details and allocate resources.

If you are passionate about technology and looking for a challenging and rewarding role in a leading ICT company, we would love to hear from you. We offer a competitive salary package, a collaborative work environment, and opportunities for growth and development.
Please send your resume with cover letter to careers@computingtoday.com.au