Senior Support Technician

• Responding to tickets including initial triage and resolution

• Ticket resolution based on Knowledge Base articles, Standard Work and public information

• Escalation of tickets as required

• Procurement of IT equipment and services via standard process

• Liaising with existing vendors

• Installation, configuration and support to all hardware including laptops, desktops, printers, phones etc.

• Installation, configuration and support to all software including Windows, Microsoft Office and other company applications

• Support of company mobile devices

• Management of Users and Groups in Active Directory

• Tasks related to onboarding/offboarding of users

• Basic troubleshooting of VOIP related issues

• Basic support of telephony

• Basic network troubleshooting

• Contribution to complex activities supporting IT security and compliance

• Creation and review of knowledge base articles

• Manager supervised execution of small projects

• End user training where relevant

• Maintain an excellent level of customer service

• Working experience with IT hardware such as desktops, laptops, printers etc.

• Basic networking knowledge

• Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications

• Excellent communication skills, both verbal and written

• Excellent command of English language, both oral and written, additional languages are a plus

• Working knowledge of general IT related Business Administration Processes

• Ability to create and maintain professional business relationships

• Basic problem solving

• Ability to meet deadlines and manage stress effectively in high-pressure situations

• Ability to self-motivate with a positive attitude

• Driven to develop new skills

• Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge

• Minimum of 2 years experience in a similar role

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.